Bruce Baird
Funeral Director
Lubbock,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Snowberger Enterprises LLC
Artesia, NM
11.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Groundskeeper
Texas Tech University
Lubbock, TX
08.2019 - 11.2021
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Maintained diverse landscape, monitoring plant health, aesthetics and irrigation systems.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Delegated daily tasks to landscapers and contracted workers to meet schedule demands and obtain top-quality results.
- Repaired ground structures regularly, sticking to schedules and meeting facility needs.
Server Trainer
Rockfish Seafood Grill
Lubbock, TX
08.2014 - 01.2019
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Presented training material with varied instructional methods to maintain attention of participants.
- Discussed trends and risks related to responsible sale and service of alcoholic beverages.
Funeral Director
Resthaven Funeral Home
Lubbock , TX
01.2010 - 03.2014
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Conducted more than 300 funerals, visitations and memorial services over course of 24 months.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Secured and filed burial permits and made funeral arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Performed embalming procedures and updated case study reports.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Communicated with insurance companies to secure death benefits for payment of services.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Drafted and published roughly 2-5 obituaries per week on behalf of families served.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Completed death certificates, burial permits and other legal documents for families.
- Worked with cemeteries to schedule grave opening and closing.
- Embalmed human remains to slow decomposition.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Helped families select funeral and burial details from range of available options.
- Improved appearance of remains with use of cosmetics.
- Managed timing of floral deliveries for multiple services per day.
- Arranged clergy, music and other service details for clients.
- Assisted clients with pre-arranging funeral services.
Education
Bachelor of Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX05.2004
Associate of Arts - Cosmetology Education
Jesse Lee’s Hair Design Institute
Lubbock, TX05.1984
Skills
- Report preparation
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Retail store support
- Money handling abilities
- POS systems expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
Snowberger Enterprises LLC
11.2021 - 01.2022
Groundskeeper
Texas Tech University
08.2019 - 11.2021
Server Trainer
Rockfish Seafood Grill
08.2014 - 01.2019
Funeral Director
Resthaven Funeral Home
01.2010 - 03.2014
Bachelor of Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Associate of Arts - Cosmetology Education
Jesse Lee’s Hair Design Institute
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