Bruce Bereson
Owings Mills,MD
Summary
Dedicated professional with a proven track record in customer service. Skilled in problem-solving, teamwork, and time management, consistently enhancing client satisfaction and loyalty.
Overview
42
42
years of professional experience
Work History
Sales Associate and Personal Shopper
Nordstrom
Towson, MD
07.2011 - 07.2026
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers with product selection, promoting sales through personalized recommendations.
- Oversaw inventory management to guarantee product availability and maintain organized sales floor displays.
- Trained new associates on store policies, procedures, and customer engagement techniques.
Sales Associate
Macy's
Towson, MD
01.2006 - 06.2011
- Engaged customers through exceptional service, fostering loyalty and repeat business.
- Assisted in merchandising efforts, ensuring product displays were visually appealing and organized.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Store Manager
Gage Menswear
Owings Mills, MD
01.1985 - 01.2006
- Led daily store operations to enhance customer satisfaction and optimize sales performance.
- Trained and developed team members, fostering a culture of continuous improvement and accountability.
- Analyzed inventory levels and implemented effective stock management strategies to reduce shrinkage.
- Oversaw visual merchandising standards to create appealing displays that drive customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Business
Umbc
Catonsville, MD05-1978
High School Diploma -
Talmudical Academy
Baltimore, MD06-1976
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate and Personal Shopper
Nordstrom
07.2011 - 07.2026
Sales Associate
Macy's
01.2006 - 06.2011
Store Manager
Gage Menswear
01.1985 - 01.2006
No Degree - Business
Umbc
High School Diploma -
Talmudical Academy