Bruce Brown
Germantown,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Account Executive
Total Quality Logistics (TQL)
10.2022 - Current
- Serviced existing accounts on regular basis to maximize revenue.
- Prospected new sales leads from directories, referrals and partners.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Researched potential clients and markets to prepare for appointments.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Wholesale RealEstate
Brown Brothers
02.2020 - 09.2021
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Researched potential clients and markets to prepare for appointments.
Shift Lead/Pharmacy Technician
WALGREENS
12.2019 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Lead Driver
EDIBLE ARRANGEMENT
05.2019 - 08.2019
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned vehicle regularly to maintain professional appearance.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Minimized liability by consistently following road rules when driving.
Outside Linebacker
Arkansas State
08.2018 - 01.2019
- Attended practices as scheduled, properly dressed and ready to train.
- Learned all plays and studied opponent tapes to maximize knowledge for each game.
- Improved physical condition with exercises focused on strength, agility and cardiac healthy.
- Followed strict training regimen, following individual coach and doctor recommendations to maintain career longevity.
- Followed healthy and nutritious diet plan.
- Maintained drive and determination to obtain personal and team objectives and goals.
Assistant Coach Volunteer
SYS GOLDEN - SAINTS
03.2015 - 05.2017
- Assisted with the boys age 12-14, with practice, relays, sprint runs
- Assisted the runners on proper way to stretch before and after the practice
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Education
Currently Enrolled in Software Engineering -
Western Governors University
Memphis, TN11.2023
No Degree - Software Engineering
Arkansas State University
Jonesboro, AR12.2018
HS DIPLOMA -
HOUSTON HIGH SCHOOL
05.2018
Skills
- Strong Customer Service Skills
- Willingness to assist
- Supervising Experience
- Shift Management
- Merchandising
- Assistant Manager Experience
- Store Management Experience
- Management
- Leadership
- Technical support
- IT support (1 year)
- Web development (1 year)
- Responsive web design (1 year)
- Software troubleshooting
- Customer support
- Microsoft Windows Server
- Computer network
- Customer Needs Assessment
- Promotional Planning
- Account Development
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Personal Information
Willing To Relocate: Anywhere
Timeline
Logistics Account Executive
Total Quality Logistics (TQL)
10.2022 - Current
Wholesale RealEstate
Brown Brothers
02.2020 - 09.2021
Shift Lead/Pharmacy Technician
WALGREENS
12.2019 - 08.2021
Lead Driver
EDIBLE ARRANGEMENT
05.2019 - 08.2019
Outside Linebacker
Arkansas State
08.2018 - 01.2019
Assistant Coach Volunteer
SYS GOLDEN - SAINTS
03.2015 - 05.2017
Currently Enrolled in Software Engineering -
Western Governors University
No Degree - Software Engineering
Arkansas State University
HS DIPLOMA -
HOUSTON HIGH SCHOOL
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