Bruce Brown-sayers
Charlotte,NC
Summary
Being an Assistant Manager at Jiffy lube I had to enhance customer satisfaction and team productivity. Skilled in decision-making and customer relations, I made sure one of my main focuses was implementing training activity’s so my employees would know how to handle and do the job at hand, resulting in improved service quality and efficiency. Committed to maintaining a safe and organized environment for optimal customer experience.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Jiffy Lube Oil Change Center
Charlotte, NC
01.2025 - Current
- Delivered comprehensive training to enhance staff understanding of safety protocols and customer service standards.
- Ensured accurate inventory management through regular audits and replenishment processes.
- Executed daily operations, maintaining high standards of service and efficiency.
- Collaborated with team to improve workflow processes, enhancing overall productivity.
- Supported management in resolving customer complaints, improving satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
No Degree -
Independence High School
Matthews, NCSkills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Problem-solving
Timeline
Assistant Manager
Jiffy Lube Oil Change Center
01.2025 - Current
No Degree -
Independence High School