Bruce Coker
Jefferson City,TN
Summary
Accomplished Operations Manager with a proven track record at Mountain View Academy, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, I've significantly improved accountability and vendor relations. Skilled in problem-solving and employee relations, my approach has consistently fostered a culture of excellence and improved customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Mountain View Academy
10.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Extradition Supervisor
Walton County Sheriff's Office
01.2015 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
No Degree - LAW ENFORCEMENT
PANHANDLE TECHNICAL COLLEGE
CHIPLEY , FL05-2018
No Degree - CORRECTIONS
Northwest Florida State College
Niceville, FL11-2015
No Degree - Juvenile Security
Tennessee Correction Academy
TULLAHOMA , TN05-1998
High School Diploma -
Cocke County High School
Newport ,Tn05-1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
Certification
Certificate from Florida Department of Law Enforcement in Corrections and Law Enforcement with 1100 hours of training graduating in the top of my class.
Timeline
Operations Manager
Mountain View Academy
10.2019 - Current
Extradition Supervisor
Walton County Sheriff's Office
01.2015 - 10.2019
Certificate from Florida Department of Law Enforcement in Corrections and Law Enforcement with 1100 hours of training graduating in the top of my class.
No Degree - LAW ENFORCEMENT
PANHANDLE TECHNICAL COLLEGE
No Degree - CORRECTIONS
Northwest Florida State College
No Degree - Juvenile Security
Tennessee Correction Academy
High School Diploma -
Cocke County High School
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