Bruce Cooper
Denver,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outside Services
Green Valley Ranch Golf Club
06.2019 - 08.2020
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
- Colorado Open Tournament Assistant and Caddie
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Assisted in coordinating golf tournaments, ensuring seamless event execution and participant satisfaction.
- Trained new staff on best practices for customer service, resulting in improved team performance.
Golf Specialist
Dicks Sporting Goods
05.2021 - 08.2021
- Club Fittings
- Enhanced golfer satisfaction by providing personalized club-fitting services and equipment recommendations.
- Increased golf lesson bookings by developing tailored instructional programs for players of all skill levels.
- Mentored junior golf professionals, fostering a supportive environment that encouraged professional growth and development.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Spa Specialist
Gaylord Rockies
06.2022 - Current
- Collaborated with spa therapists to ensure seamless coordination of bookings, treatments, and overall client care.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Attended regular training sessions on industry trends and product developments to stay current in providing top-notch services for clients'' needs.
Education
No Degree - Finance
Adams State University
Alamosa, CO05.2024
Vista Peak Preparatory
05.2020
Skills
- Reception Management
- Customer service excellence
- Guest Engagement
- Supply Inventory Management
- Sales and Upselling
- Multitasking abilities
Extracurricular Activities
Link Crew Commissioner Member of BSA (Black Student Alliance) Golf D2 Lacrosse (Adams State) First Tee of Green Valley Ranch Leadership Council - Eagle Level
Certification
Certified in Financial Markets through Yale Univeristy
Timeline
Spa Specialist
Gaylord Rockies
06.2022 - Current
Golf Specialist
Dicks Sporting Goods
05.2021 - 08.2021
Outside Services
Green Valley Ranch Golf Club
06.2019 - 08.2020
No Degree - Finance
Adams State University
Vista Peak Preparatory
Certified in Financial Markets through Yale Univeristy
Similar Profiles
Leah HollidayLeah Holliday
Waitress/Bartender at Green Valley Ranch Golf CourseWaitress/Bartender at Green Valley Ranch Golf Course
Scott BovardScott Bovard
Outside Services at Green Valley Ranch Golf CourseOutside Services at Green Valley Ranch Golf Course
Jacob StauberJacob Stauber
Golf Course Assistant at Dove Valley Ranch Golf CourseGolf Course Assistant at Dove Valley Ranch Golf Course