Microsoft
Bruce Davis
Technical Manager
Bronx,NY
Summary
Personable Technical Consultant with 8years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from VP of Retail to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
1
1
Certification
2
2
years of post-secondary education
37
37
years of professional experience
Work History
Store Sales Manager
FAMOUS FOOTWEAR
New York, NY
01.2003 - Current
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Used retail expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
First Assistant Manager
AEROSOLES
New York, NY
04.2015 - 12.2017
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Monitored paperwork procedures to prevent error-related losses.
Store Manager
DSW, Inc
Yonkers, NY
10.2006 - 12.2014
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Collaborated with project teams to support new or enhanced business technology.
- Planned and implemented curriculum to teach up-to-date omni-channel technology to 25 store managers.
- Attended professional development technology courses to increase knowledge base and learn new information.
Zone Manager of Technology
National Basketball Association
New York, NY
06.1998 - 10.2005
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting..
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Associate of Science - Computer Science
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
09.2019 - Current
Skills
Analytical problem solverTraining And Mentoring
Project planning and development
Business process re-engineering
Disaster Recovery Methodologies
Certification
PROCORE- Certified Project Management Admin
Software
WordPress
Ceridian Dayforce
Timeline
Associate of Science - Computer Science
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
09.2019 - Current
First Assistant Manager
AEROSOLES
04.2015 - 12.2017
Store Manager
DSW, Inc
10.2006 - 12.2014
Store Sales Manager
FAMOUS FOOTWEAR
01.2003 - Current
Zone Manager of Technology
National Basketball Association
06.1998 - 10.2005