Profeasional
Open To Work
Bruce Kennedy
Speedway Gas Station
Oceana,WV
1
Certification
2027
Years of experience
Dynamic and results-driven professional with extensive experience at Speedway Gas Station, excelling in customer service and conflict resolution. Proven track record of exceeding sales targets while utilizing strong communication skills and effective inventory management. Adaptable and reliable, with a commitment to enhancing customer satisfaction and optimizing operational efficiency.
Work History
Senior Sales Associate
1 Year 11 Months- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Developed sales plans to increase market share, customer base and revenue.
- Generated sales leads and cold called potential customers.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Streamlined sales reporting processes for better data analysis and decision-making capabilities among management teams.
- Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community.
Assistant Manager
2 Years 2 Months- Supervised daily store operations, ensuring smooth customer service and accurate register activity.
- Trained associates on POS procedures, cash handling, and store policies.
- Monitored inventory levels, restocked merchandise, and organized backroom supplies.
- Resolved customer concerns promptly while maintaining professional service standards.
- Verified age-restricted sales compliance for tobacco, alcohol, and lottery transactions.
- Maintained fuel station cleanliness, safety checks, and merchandise presentation standards.
- Assisted with cash reconciliation, safe drops, and shift closing procedures.
- Coordinated team coverage and delegated tasks to support efficient workflow.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Senior Sales Associate
2 Years 2 Months- Processed cash, card, and mobile payments accurately at POS systems.
- Assisted customers with fuel purchases, product selection, and store inquiries.
- Replenished convenience merchandise and maintained organized, well-stocked displays.
- Monitored lottery, tobacco, and age-restricted sales for compliance.
- Opened and closed registers while balancing cash drawers and receipts.
- Trained new associates on store procedures, POS use, and customer service.
- Resolved customer concerns quickly to support smooth daily operations.
- Maintained clean, safe sales floor, restrooms, and fuel station areas.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Van Driver
Emergency Medical Technician
3 Years 5 Months- Assessed patient conditions and provided emergency medical care during transport and on scene.
- Operated ambulance equipment and maintained readiness of medical supplies, monitors, and oxygen systems.
- Documented patient vitals, treatments, and transport details with accuracy for continuity of care.
- Communicated effectively with dispatch, hospitals, and field personnel to coordinate patient transfers.
- Stabilized patients using splinting, airway management, bleeding control, and basic life support procedures.
- Followed safety protocols while lifting, moving, and securing patients in high-stress environments.
- Responded quickly to emergency calls, adapting care priorities to changing patient conditions.
- Supported paramedic and clinical teams by preparing equipment and assisting with patient handoffs.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness.
Laborer
5 Years 6 Months- Loaded and unloaded materials, maintaining organized work areas and safe handling practices.
- Assisted crew members with site preparation, cleanup, and basic construction tasks.
- Operated hand tools and power tools according to safety procedures and job requirements.
- Carried supplies, equipment, and materials to support daily workflow and project progress.
- Followed supervisor instructions to complete labor tasks accurately and on schedule.
- Inspected work areas for hazards and reported unsafe conditions promptly.
- Helped set up barricades, signage, and materials to keep job sites accessible and controlled.
- Cleaned debris, maintained equipment, and supported consistent site organization.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Facilitated timely project completions by consistently meeting deadlines.
A1 Fence Company
1 Year 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma
Skills
Conflict resolution techniques
Customer service
Strong communication skills
Safe driving practices
Patience and composure
Reliability and punctuality
Defensive driving techniques
Accident prevention strategies
Adaptable to changing conditions
Physical stamina and strength
Route planning
Flexibility in scheduling
Navigation proficiency
Google maps
Record keeping
Certification
CPR - First Aid
Timeline
Senior Sales Associate
Speedway Gas Station
08.2024 - 07.2026Read More
Assistant Manager
7 Eleven Gas Station
05.2024 - 07.2026Read More
Senior Sales Associate
7 Eleven Gas Station
05.2024 - 07.2026Read More
Emergency Medical Technician
Southern EMS
02.2018 - 07.2021Read More
A1 Fence Company
General Laborer
01.2017 - 07.2018Read More
Laborer
Kennedy Contracting
01.2015 - 07.2020Read More
Gilbert High School
High School Diploma
Read More
Van Driver
PTI Transportation
Read More