Bruce Knight
Chesapeake,VA
Summary
Dedicated Service Representative with strong communication and problem-solving skills. Proven ability to build rapport and deliver exceptional customer support, ensuring high levels of satisfaction.
Overview
25
25
years of professional experience
Work History
Service Representative
Labcorp
Chesapeake, Virginia
09.2001 - 04.2026
- Managed customer inquiries and resolved issues promptly.
- Assisted patients with scheduling appointments and providing necessary information.
- Coordinated specimen collection and ensured proper handling procedures.
- Collected specimens from multiple locations to ensure timely laboratory analysis
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VA06-1975
Skills
- Customer support
- Issue resolution
- Customer relations
- Telephone interactions
- Customer education
- Conflict resolution
- Effective communication
- Team collaboration
- Inter-department collaboration
- Relationship management
- Building rapport
- Problem solving
- Problem resolution
- Creative problem-solving
- Attention to detail
- Task prioritization
- Time management
- Adaptability and flexibility
- Relationship building
- Adaptability and flexibility
Timeline
Service Representative
Labcorp
09.2001 - 04.2026
High School Diploma -
Oscar Smith High School