Bruce Nguyen
Macedonia,OH
Summary
Dynamic Retail Warehouse Manager with a proven track record at Certifit Inc., excelling in inventory management and staff training. Enhanced customer satisfaction through efficient order fulfillment and optimized warehouse layout. Skilled in safety compliance and conflict resolution, fostering a motivated team environment that drives productivity and operational excellence.
Diligent [Desired Position] with robust background in managing warehouse operations and optimizing supply chain efficiency. Successfully implemented inventory control systems, resulting in improved accuracy and reduced discrepancies. Demonstrated strong leadership and problem-solving skills.
Overview
1
1
Language
26
26
years of professional experience
Work History
Retail Warehouse Manager
Certifit Inc.
Brooklyn Heights
11.2008 - Current
- Oversaw daily warehouse operations, ensuring efficient inventory management and timely order fulfillment.
- Implemented safety protocols, enhancing workplace safety and reducing incident reports.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
General Manager
Pepboys Parts And Auto
Inver Grove Heights, MN
01.2001 - 10.2008
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Implemented strategic initiatives that enhanced service delivery and operational efficiency.
- Managed inventory systems to optimize stock levels and reduce overhead costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Business Management
University of Minnesota
Minneapolis, MNAssociate of Arts - Economics
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Daily Retail & Warehouse operations
- Opening & closing of business
- POS systems, Cash Management, Open Office: Excel & Word
- Inventory and stocking management
- Hiring, training, and scheduling
- Merchandising, planograms
- Loading and unloading, heavy lifting, order fulfillment
- Safety monitoring, OHSA compliant
- Staff supervision, Mentoring and training
- Customer care & conflict resolution
Accomplishments
- Consistently exceed company Sales Goals through effectively sales training of employees and customer service.
- Supervised team of 30 staff members with sales volume of $3 million.
- Consistently increase year over year sales increase up to 20%.
- Used Open Office to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Retail Warehouse Manager
Certifit Inc.
11.2008 - Current
General Manager
Pepboys Parts And Auto
01.2001 - 10.2008
Bachelor of Science - Business Management
University of Minnesota
Associate of Arts - Economics
Minneapolis Community And Technical College