Bruce Sorenson
Pickerington,OHIO
Summary
Dynamic shop owner with a proven track record at Home Town Embroidery, excelling in customer service and business operations. Cultivated strong vendor relationships, optimizing pricing strategies and inventory management. Enhanced customer satisfaction through personalized service, achieving significant loyalty and repeat business while effectively managing costs and improving operational efficiency.
Overview
44
44
years of professional experience
Work History
Shop Owner
Home Town Embroidery
Pickerington, OH
08.2005 - 08.2024
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Managed day-to-day business operations.
- Retained accurate records of purchases, titles and sales.
Manager & Customer Service
Sun Chemical Corporation
Menomonee Falls, WI, Cincinnati, OH & Columbus, OH
09.1980 - 08.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree -
Community College of The Air Force
Columbus, MSSkills
- Networking and partnerships
- Pricing strategy
- Business operations
- Store maintenance
- Customer service background
- Waste reduction
- Shipment tracking
- Project management
- Small business operations
Timeline
Shop Owner
Home Town Embroidery
08.2005 - 08.2024
Manager & Customer Service
Sun Chemical Corporation
09.1980 - 08.2005
No Degree -
Community College of The Air Force