Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Bruneshia Caldwell

Bruneshia Caldwell

West Helena,AR

Summary

Dedicated Customer Service professional with strong ability to multi-task, prioritize, and manage time effectively; to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner, with strong knowledge of CRM systems and practices, and 2+ years proven customer support experience. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica
Remote, TX
01.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Initiated conversations with potential customers via phone and email outreach
  • Successfully documenting all outreach and prospecting activities of customer data
  • Provided primary customer support to internal and external customers.
  • Utilized provided information to contact potential customers regarding products and services
  • Built rapport to exceed customer expectations and provide support to customer via phone, email, or chat.

Machine Operator

Belleville Boot Factory
Dewitt, AR
08.2019 - 09.2020
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Manually set up machinery, lathes and grinders.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Consulted team members and strategized systems for continuous, yet effortless ways to produce more in less time, guaranteeing production.

Delivery Driver

Domino's Pizza
West Helena, United States
01.2018 - 01.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Fostered positive working relationships with regular customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Enriched customer experiences, resulting in long term relationships with customers

Education

High School Diploma -

Central High School
West Helena, AR
05.2015

Skills

  • Complaint resolution
  • Creative problem solving
  • Account management
  • Report preparation
  • Communication
  • Active Listening
  • Persuasive Speaking
  • Adaptability
  • Time Management
  • Attention-to-detail

Timeline

Customer Service Representative

Alorica
01.2021 - 01.2022

Machine Operator

Belleville Boot Factory
08.2019 - 09.2020

Delivery Driver

Domino's Pizza
01.2018 - 01.2019

High School Diploma -

Central High School

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Bruneshia Caldwell