Brunette Lefort
Orlando,FL
Summary
Professional with strong background in front desk operations. Proven ability to enhance guest experiences and streamline administrative processes. Strong focus on team collaboration and adaptability to changing needs. Skilled in customer service, scheduling, and office management with commitment to achieving results.
Overview
4
4
years of professional experience
Work History
Front Desk Specialist
Caprici Ricci Salon
Orlando, FL
02.2024 - 07.2025
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Lead Sales Associate
Cricket Wireless
Orlando, FL
10.2022 - 01.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
Restaurant Manager
Lakay Restaurant
Orlando, FL
10.2022 - 11.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Sales Associate
Evereve
Orlando, FL
07.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL05-2027
High School Diploma -
Immokalee High School
Immokalee, FL05-2022
Skills
- Building relationships
- Scheduling appointments
- trilingual: English/ Haitian creole/ french
- Customer service
- Data Entry (65 WPM)
- Database & file maintenance
- Problem-solving skills
- Fast typing speed
- File management
- Time management & task prioritization
- Numerical data entry
- Telephone etiquette
- File organization
- Front office management
- Office organization
Timeline
Front Desk Specialist
Caprici Ricci Salon
02.2024 - 07.2025
Lead Sales Associate
Cricket Wireless
10.2022 - 01.2024
Restaurant Manager
Lakay Restaurant
10.2022 - 11.2023
Sales Associate
Evereve
07.2021 - 08.2022
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Immokalee High School