Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Adams

Madison,Alabama

Summary

Professional with comprehensive experience in customer service leadership. Proven track record in excelent performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service. Skilled in conflict resolution, team training, and performance management. Reliable and results-driven with unwavering commitment to excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Team Lead

Panera Bread
01.2024 - Current
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Took cash and credit card payments via phone, in person, and through email.
  • Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.

Delivery Driver

Amazon
01.2022 - 12.2023
  • Load truck with proper inventory, deliver safely and according to route/gps
  • Providing goods and supplies to amazon customers in my community

Cashier & Stocker

Pet Smart
01.2020 - 12.2022
  • Pull items from warehouse and place accordingly to barcode
  • Manage transactions, ensure correct pricing, collect payments and coupons

Stocker

Woodmans
01.2019 - 12.2020
  • Pull inventory from warehouse and place according to barcode on various shelves

Crew / Asphalt worker

Enviro Sealer LLC.
01.2016 - 12.2018
  • Role of trainer and supervisor
  • Metal sweep lots, fix cracks and potholes, spray lots with sealer and edging the sealer

Dishwasher & Cook

Monsoon Siam
01.2015 - 12.2016
  • Gather, clean and dry dishes in timely fashion with proper sanitization
  • Prep in the mornings, fulfill orders throughout the day and coordinate with servers

Education

High school Diploma -

East Maidson High School
Madison, WI
01.2015

Skills

  • Fast learner
  • Flexible
  • Quality oriented
  • Communicative
  • Professional telephone demeanor
  • Customer satisfaction
  • Client engagement

Timeline

Customer Service Team Lead

Panera Bread
01.2024 - Current

Delivery Driver

Amazon
01.2022 - 12.2023

Cashier & Stocker

Pet Smart
01.2020 - 12.2022

Stocker

Woodmans
01.2019 - 12.2020

Crew / Asphalt worker

Enviro Sealer LLC.
01.2016 - 12.2018

Dishwasher & Cook

Monsoon Siam
01.2015 - 12.2016

High school Diploma -

East Maidson High School

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