Bryan Adams
Madison,Alabama
Summary
Professional with comprehensive experience in customer service leadership. Proven track record in excelent performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service. Skilled in conflict resolution, team training, and performance management. Reliable and results-driven with unwavering commitment to excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Team Lead
Panera Bread
2024.01 - Current
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person, and through email.
- Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
Delivery Driver
Amazon
2022.01 - 2023.12
- Load truck with proper inventory, deliver safely and according to route/gps
- Providing goods and supplies to amazon customers in my community
Cashier & Stocker
Pet Smart
2020.01 - 2022.12
- Pull items from warehouse and place accordingly to barcode
- Manage transactions, ensure correct pricing, collect payments and coupons
Stocker
Woodmans
2019.01 - 2020.12
- Pull inventory from warehouse and place according to barcode on various shelves
Crew / Asphalt worker
Enviro Sealer LLC.
2016.01 - 2018.12
- Role of trainer and supervisor
- Metal sweep lots, fix cracks and potholes, spray lots with sealer and edging the sealer
Dishwasher & Cook
Monsoon Siam
2015.01 - 2016.12
- Gather, clean and dry dishes in timely fashion with proper sanitization
- Prep in the mornings, fulfill orders throughout the day and coordinate with servers
Education
High school Diploma -
East Maidson High School
Madison, WI01.2015
Skills
- Fast learner
- Flexible
- Quality oriented
- Communicative
- Professional telephone demeanor
- Customer satisfaction
- Client engagement
Timeline
Customer Service Team Lead
Panera Bread
2024.01 - Current
Delivery Driver
Amazon
2022.01 - 2023.12
Cashier & Stocker
Pet Smart
2020.01 - 2022.12
Stocker
Woodmans
2019.01 - 2020.12
Crew / Asphalt worker
Enviro Sealer LLC.
2016.01 - 2018.12
Dishwasher & Cook
Monsoon Siam
2015.01 - 2016.12
High school Diploma -
East Maidson High School