BRYAN AMBROSE
Surrey
Summary
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
17
17
years of professional experience
Work History
Unit Clerk
Compass Health
12.2025 - Current
- Perform patient registration, data entry, and file management in accordance with organizational policies and regulatory standards.
- Manage high-volume phone lines, serve as front-desk support, and respond to client and visitor inquiries.
- Prepare and maintain patient charts, ensuring documentation meets departmental and compliance guidelines.
- Verify insurance eligibility and support accurate billing and admission procedures.
- Coordinate referrals and scheduling to support continuity of care.
- Maintain office supplies, track purchasing needs, and ensure workstations remain organized and compliant.
- Support crisis response at the front desk by calmly addressing urgent or symptomatic situations until clinical staff are available.
- Participate in team meetings, training, and quality improvement initiatives.
- Maintain strict confidentiality and HIPAA compliance.
Case Manager / Discharge Planner
Smokey Point Behavioral Hospital
04.2025 - 10.2025
- Planned and coordinated patient discharge activities, including scheduling follow-up appointments and arranging transportation.
- Developed and implemented individualized plans of care to meet post-hospitalization needs and ensure continuity of care.
- Coordinated with families, social supports, and community providers regarding discharge and aftercare services.
- Facilitated meetings with insurance case managers and treatment team members to advocate for patient needs.
- Formulated and conducted educational and therapeutic support groups.
- Communicated discharge plans with crisis response teams and documented actions in medical records.
- Ensured compliance with hospital policies, documentation standards, and regulatory requirements.
Patient Registration Specialist
Skagit Regional Health – Cascade Valley Hospital
07.2023 - 08.2024
- Performed patient registration and verified insurance eligibility, identification, and demographic information.
- Completed prior authorizations and admission notifications as required.
- Prepared and built patient charts and maintained organized workstations.
- Assigned work in Epic work queues and supported departmental reporting.
- Met ambulances to expedite emergency patient intake and announced emergency codes over hospital intercom systems.
- Trained new employees on registration systems, procedures, and customer service standards.
- Maintained patient confidentiality and complied with organizational policies and procedures.
Delivery Driver & Shopper
Amazon Flex / DoorDash / Instacart
04.2021 - Current
- Delivered goods efficiently while maintaining high customer service standards and time management.
Self-Employed
Online Reseller
01.2015 - 01.2021
- Managed inventory, listings, shipping, and customer service for e-commerce operations.
Telephone Agent
Center Partners (T-Mobile)
06.2011 - 09.2011
- Conducted outbound sales calls promoting service plans and device upgrades.
Clerk
Video Theater
08.2009 - 06.2011
- Provided customer service, handled cash, and completed store closing procedures.
Education
Bachelor of Arts - Psychology
University of Washington
01.2021
Associate of Arts - undefined
Shoreline Community College
01.2019
Skills
- EMR Systems
- Microsoft Office (Outlook, Word, Excel)
- Google Workspace
- HIPAA compliance
- Preparing charts
- Documentation skills
- Patient billing support
- Unit administrative support
- Phone reception
- Multi-line phone system
- Insurance verification
- Appointment coordination
- Document scanning
CORE COMPETENCIES
- Care coordination & discharge planning
- Patient registration & intake
- Mental health & addiction services support
- Family & community provider communication
- Electronic medical records (Epic/EMR)
- Documentation & regulatory compliance
- High-volume phone systems
- Crisis response & de-escalation support
- Interdisciplinary team collaboration
- Medical administration & clerical operations
- Quality improvement & process compliance
Timeline
Unit Clerk
Compass Health
12.2025 - Current
Case Manager / Discharge Planner
Smokey Point Behavioral Hospital
04.2025 - 10.2025
Patient Registration Specialist
Skagit Regional Health – Cascade Valley Hospital
07.2023 - 08.2024
Delivery Driver & Shopper
Amazon Flex / DoorDash / Instacart
04.2021 - Current
Self-Employed
Online Reseller
01.2015 - 01.2021
Telephone Agent
Center Partners (T-Mobile)
06.2011 - 09.2011
Clerk
Video Theater
08.2009 - 06.2011
Associate of Arts - undefined
Shoreline Community College
Bachelor of Arts - Psychology
University of Washington