Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Apaza

New Hyde Park,NY

Summary

Focused Assistant Store Manager Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Dollar Tree
03.2024 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Assisted store manager in meeting standards for customer service and quality.

Sales Floor Associate

Dollar Tree
11.2022 - 03.2024
  • Operate assigned cash register and perform sales transactions
  • Provided assistance with unloading the truck
  • Performed other duties that may be necessary as determined by management
  • Helped customers find specific products, answered questions, and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for the maximum productivity
  • Stock merchandise that is pulled from the backroom to keep the shelves in stock.

Inbound Call Center Representative

Acena
05.2022 - 07.2022
  • Handled inbound calls promptly and listened attentively to all callers, responded to questions and accurately documented and forwarded messages
  • Answered 60+ calls per shift
  • Represented businesses professionally during closed or busy hours, answered frequently asked questions and reassured callers of responsiveness.

Taxi Dispatcher

Great Neck Taxi Corp.
03.2022 - 04.2022
  • Oversaw and coordinated communications within assigned territory
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services
  • Juggled multiple tasks to ensure high-quality and timely delivery
  • Provided excellent service and attention to customers through phone conversations
  • Improved operations by working with team members and customers to find workable solutions.

Education

Bachelor of Science - Security Systems

SUNY FARMINGDALE
Farmingdale, NY
08.2021

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Store Organization
  • Staff Supervision
  • Stock management

Timeline

Assistant Store Manager

Dollar Tree
03.2024 - Current

Sales Floor Associate

Dollar Tree
11.2022 - 03.2024

Inbound Call Center Representative

Acena
05.2022 - 07.2022

Taxi Dispatcher

Great Neck Taxi Corp.
03.2022 - 04.2022

Bachelor of Science - Security Systems

SUNY FARMINGDALE

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