Bryan Burger
Chippewa Falls,WI
Summary
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Claims Processor
UnitedHealth Group
Eau Claire, WI
01.2013 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company
- Managed workload and priorities to meet claims processing meet deadlines.
Loan Servicing Specialist
Great Lakes Education Loan Services
Eau Claire, WI
09.2010 - 06.2012
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reduced loan delinquency rates by implementing effective communication strategies with borrowers.
Customer Service Representative
Mason Shoe Call Center
Chippewa Falls, WI
10.2006 - 04.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Chippewa Falls High School
Chippewa Falls, WISkills
Efficient multi-tasker
Punctual
Good communicator
Motivated
Timeline
Claims Processor
UnitedHealth Group
01.2013 - Current
Loan Servicing Specialist
Great Lakes Education Loan Services
09.2010 - 06.2012
Customer Service Representative
Mason Shoe Call Center
10.2006 - 04.2009
High School Diploma -
Chippewa Falls High School