Bryan Carter Sr
Kansas City,MO
Summary
Encouraging individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Center Manager
Valvoline Instant Oil Change
Lees Summit, MO
08.2014 - Current
- Provide customer service by greeting and assisting up to 70 cars per day, and responding to customer inquiries and complaints
- Interview, hire, scheduling and assigning specific job duties to employees
- Develop employees for certification and promotion
- Deliver top financial performance by growing customer counts via retention of existing guests and attracting new ones
- Inventory stock and reorder when inventory drops to POS minimums
- Overseeing employees engaged in sales, inventory taking, reconciling cash receipts
- Maintain cleanliness and organization of entire property
- Ensuring that workmanship, service times and sales are at required levels or above by enforcing operational procedures established by company standards.
Counselor
Three Trails Camp & Retreat Center
Kansas City, Missouri
05.2013 - 07.2013
- Plans, leads, and implements camp programs for small and large groups of children.
- Provides high-quality educational and recreational opportunities and enjoyable experiences for camp participants.
- Supervising campers and ensures their safety, development, growth, skill achievement, and general well-being.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Housed with groups of up to 6 children, problem solving and leading group sessions of discussion of desired topics.
Education
High School Diploma -
Hogan Preparatory Academy
Kansas City, MO05.2009
Some College (No Degree) - Mechanical Engineering
University of Missouri - Kansas City
Kansas City, MOSkills
- Data-entry
- Safety trained
- Motivation
- Sales and marketing
- Budgeting
- Staff Management
- Strategic planning
- PPE Compliance
Accomplishments
- Achieved "Rookie of the Year" by completing all duties and exceeding goals with accuracy and efficiency.(2016)
- Achieved "King of DOP" through effectively leading and assisting my location with the highest sales of that year. (2016)
- Supervised team of up to 10+ staff members.
- Winning numerous incentive driven challenges.
- Raising over $5,000 in donations for The Children's Miracle Network Charity
Certification
December 2016
King of DOP (Dollars Over Posted)
December 2016
Certifications and Licenses
Introduction to Management
September 2017 to Present
Languages
American Sign Language
Timeline
Service Center Manager
Valvoline Instant Oil Change
08.2014 - Current
Counselor
Three Trails Camp & Retreat Center
05.2013 - 07.2013
High School Diploma -
Hogan Preparatory Academy
Some College (No Degree) - Mechanical Engineering
University of Missouri - Kansas City
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