Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BRYAN DAVILA

BRYAN DAVILA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Social Media Content Moderator

Telus International
08.2020 - Current
  • As a social media content moderator, familiarized myself with current/updating policies for the platform, reviewing content to make sure the platform is a safe place for anyone to go on to.

Gaming Consultant

Sutherland/ PlayStation
05.2019 - 01.2021
  • Worked with troubleshooting the PlayStation 4 and other Sony consoles as well as gaming issues, refunds/fraud, and account recovery.

Gaming Consultant

Sutherland/AT&T
03.2020 - 06.2020
  • Worked as a CLG or 'Retention Agent' for AT&T, retaining and making sure the customer had the right deals/packages for their needs
  • Products that were worked with included AT&T Tv, Dish, Internet, Homephone/Mobile phone.

Customer Service/ Cashier

Taco Bell W Vernon Ave
08.2018 - 03.2019
  • Counted cash from registers at the beginning and ending of each shift
  • Restocked and arranged merchandise in the front lobby to drive product sales
  • Worked closely with management to solve problems and handle customer concerns.

Education

College of Southern Nevada
Las Vegas, NV

Chaparral High School
Las Vegas, NV
06.2018

Skills

  • Fluent in Spanish and currently learning Japanese
  • Computer Skills
  • Critical Thinking
  • Technical Support
  • Effective Communication
  • Complaint Handling
  • Emotional intelligence

Certification

IC3 Digital Literacy by certiport,

IC3 GS 5/Key applications-living,

Online-computing fundament's (Issued December 15th, 2018)

Timeline

Social Media Content Moderator

Telus International
08.2020 - Current

Gaming Consultant

Sutherland/AT&T
03.2020 - 06.2020

Gaming Consultant

Sutherland/ PlayStation
05.2019 - 01.2021

Customer Service/ Cashier

Taco Bell W Vernon Ave
08.2018 - 03.2019

College of Southern Nevada

Chaparral High School

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BRYAN DAVILA