Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Elliott

La Grange,GA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

22
22
years of professional experience

Work History

Internet Sales Manager

Roadrunner Charters
12.2022 - Current
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.

Funeral Assistant

Dignity Memorial
12.2022 - Current
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Drove company vehicles to transport remains or families to services.
  • Supported funeral director with all facets of funeral service coordination.
  • Processed death certificate and other required paperwork.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Provided administrative support to funeral home staff.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Met with over families to plan funerals by discussing service options and needs.
  • Greeted funeral guests and coordinated seating.
  • Provided personal assistance, emotional support and personal care to clients.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Used [Software] and [Software] to create and print tribute cards, guest books and prayer cards.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Transported deceased to funeral home.
  • Studied and implemented Marketing for funeral home to maintain future family and business needs.

Musician

The Lefevre Quartet
12.2019 - 10.2022
  • Built networks with local musicians to provide session support for gigs and events.
  • Scheduled rehearsals with other musicians and choirs.
  • Promoted musical career by maintaining website or social media presence.

Assistant Service Manager

Group 1 Automotive
06.2018 - 12.2019
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed written plans and obtained customer consent to proceed.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained records of service transactions and customer feedback for future reference.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reviewed and implemented Marketing Strategies to improve customer relations and sales.

Professional Musician

Gold City Quartet
09.2010 - 06.2018
  • Toured with successful bands, providing professional, punctual backing support.
  • Built networks with local musicians to provide session support for gigs and events.
  • Taught private music lessons, adapting tuition to ages and skill levels.
  • Promoted musical career by maintaining website or social media presence.
  • Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
  • Marketed and promoted the group to gain more attention.

Musician

The Anchormen Quartet
11.2001 - 12.2007
  • Built networks with local musicians to provide session support for gigs and events.
  • Scheduled rehearsals with other musicians and choirs.
  • Marketed and promoted Group to gain more attention.
  • Promoted musical career by maintaining website or social media presence.

Education

GED -

West Ga Technical College
La Grange, GA
10.2002

Skills

  • Contact Management Systems
  • Debt Ratios
  • Social Media Management
  • Establishing Contacts
  • Customer Education
  • Client Needs Assessment
  • Digital Marketing
  • Customer Service and Assistance
  • Phone Inquiries
  • Financial Transactions
  • Price Quoting
  • Website Maintenance
  • Product Branding
  • Client Rapport-Building
  • Communications Strategies
  • Market Research
  • Quote Generation
  • Inquiry Requests
  • Client Base Retention
  • Digital Sales
  • Merchandising

Timeline

Internet Sales Manager

Roadrunner Charters
12.2022 - Current

Funeral Assistant

Dignity Memorial
12.2022 - Current

Musician

The Lefevre Quartet
12.2019 - 10.2022

Assistant Service Manager

Group 1 Automotive
06.2018 - 12.2019

Professional Musician

Gold City Quartet
09.2010 - 06.2018

Musician

The Anchormen Quartet
11.2001 - 12.2007

GED -

West Ga Technical College

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Bryan Elliott