Bryan Galvez

Award: Value in Action for Performance - March 2023

• Update and scribe weekly for Tampa and Treasure Coast IDT meetings on supportive care for high-risk patients
• Onboard new PSR on new hire orientation in adopting organization values and presenting a welcoming environment
• Update and manage Optum and WellMed Spreadsheet for Tampa Program Supervisor
• Conduct interviews with the Tampa Program Supervisor for PSR candidates
• Service healthcare providers in a call center environment verifying and notifying them about their patient's insurance eligibility and benefits

• Supported and expanded Manatee County with Palliative Care Provider by establishing working relationships with PCP Clinics and Case Managers
• Subject matter expert on all required tasks for the PSR team
• Managing monthly program data and monitoring for errors through TruCare reporting

• Managed and oversaw the work of 3 PSRs, increasing provider productivity efficiency by 104%
• Coordinated 3 provider schedules and maintained patient flow by communicating patient arrivals or delays
• Scheduled patient follow-up appointments and coordinated inter-agency referrals