Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Garcia

Shepherd

Summary

Dynamic Security Supervisor with extensive experience at Soaring Eagle Casino, adept at team leadership and emergency response. Proven ability to enhance safety through effective CCTV monitoring and staff training. Recognized for cultivating a secure environment while maintaining exceptional customer service, ensuring a welcoming atmosphere for all visitors.

Overview

11
11
years of professional experience

Work History

Security Supervisor

Soaring Eagle Casino
07.2017 - 03.2020
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Security Officer

Soaring Eagle Casino
09.2017 - 07.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

RV Park Ranger

Soaring Eagle Waterpark And Hotel
04.2017 - 06.2017
  • Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
  • Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.

Food & Beveage Custodial

Soaring Eagle Casino
02.2017 - 03.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Count Team Associate

Soaring Eagle Casino
10.2015 - 01.2016
  • Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
  • Developed strong working relationships with other casino departments to promote effective communication and collaboration.
  • Provided exceptional customer service, addressing any concerns or discrepancies promptly and professionally.
  • Enhanced team efficiency by streamlining cash handling procedures and reducing errors.

Security Officer

Soaring Eagle Casino
06.2013 - 01.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Soaring Eagle Casino
10.2009 - 07.2010
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Food & Beverage Custodial

Soaring Eagle Casino
11.2008 - 10.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Applied Science - Criminal Justice

Mid Michigan College
Mount Pleasant, MI
06-2020

Skills

  • Team leadership
  • CCTV monitoring
  • Staff management
  • Security personnel training
  • Safety and security procedures
  • Security management
  • Patrol operations
  • Daily incident reporting
  • Staffing and scheduling
  • Emergency response
  • Skilled in conflict resolution
  • Safety and security regulations
  • Personnel supervision

Timeline

Security Officer

Soaring Eagle Casino
09.2017 - 07.2018

Security Supervisor

Soaring Eagle Casino
07.2017 - 03.2020

RV Park Ranger

Soaring Eagle Waterpark And Hotel
04.2017 - 06.2017

Food & Beveage Custodial

Soaring Eagle Casino
02.2017 - 03.2017

Count Team Associate

Soaring Eagle Casino
10.2015 - 01.2016

Security Officer

Soaring Eagle Casino
06.2013 - 01.2015

Security Officer

Soaring Eagle Casino
10.2009 - 07.2010

Food & Beverage Custodial

Soaring Eagle Casino
11.2008 - 10.2009

Associate of Applied Science - Criminal Justice

Mid Michigan College

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