Open To Work
Hi, I’m
Bryan Gower
Brewer,ME
Summary
Detail-oriented Sales and Customer Service Professional experienced in sales, business development, management, and operations. Aligned company objectives with client needs through effective contract negotiation, developed tailored proposals that addressed specific client requirements, and managed contractual disputes to minimize financial impact while maintaining strong stakeholder relationships. Fostered trust and collaboration among cross-functional teams by establishing clear communication channels throughout the contracting process.
Overview
28
years of professional experience
Work History
Sysco New EnglandBrewer, Maine
Regional Contract Manager
07.2024 - Current
Job overview
- Developed and negotiated contracts for regional accounts, enhancing compliance and ensuring alignment with business objectives.
- Ensured alignment between company objectives and contractual terms by collaborating closely with various departments during contract drafting and negotiation phases.
- Managed contractual disputes to minimize financial losses while preserving positive relationships with key clients.
- Facilitated dispute resolution efforts through mediation techniques, maintaining strong business relationships.
- Collaborated with sales teams to create tailored proposals that addressed client needs while protecting company interests.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Fostered trust and loyalty through consistent client engagement with key stakeholders in assigned accounts, enhancing trust and loyalty.
- Developed strong relationships with key national account stakeholders through clear communication channels, fostering trust and cooperation among teams involved in the contracting process.
- Developed customized account plans for local and National accounts to help them achieve their business goals.
SYSCO Food Services
Sales Consultant
03.2024 - 07.2024
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised customers on appropriate product selections based on unique needs, ensuring high satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased sales by building strong customer relationships and implementing targeted business strategies.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Conducted comprehensive product demonstrations for clients, enhancing understanding of features and benefits.
- Supported customer interactions to enhance their shopping experience and satisfaction.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sysco
New Business Development
07.2021 - 03.2024
Job overview
- Work with the regional sales leaders and leverage advanced analytics insights to prioritize opportunities and develop a comprehensive business development strategy
- Developed creative sales plans to capitalize on large multi-segment opportunities, driving business growth.
- Generate new business to meet the agreed upon business plan in alignment with the region's financial goals
- Address prospects' unique concerns, build trust, and shorten sales cycles
- Collaborated with all departments to expand and secure key accounts, aligning efforts with annual profit goals.
- Work with the collective sales team, to coordinate proposal process for local contracts that speaks to the client's needs, concerns and objectives
- Contributed insights from ongoing interactions with current clients to support new business development efforts.
- Develop strong working relationships with brokers, distributors, and foodservice industry peers
- Researched and analyzed emerging market and foodservice industry trends to inform strategies for securing new business.
- Review weekly, monthly and quarterly sales objectives and results for target accounts and prepare action plans when improvement is needed
Sysco
Marketing Associate/Outside Sales
06.2017 - 07.2021
Job overview
- Developed new business, penetrated existing accounts, and minimized lost business to achieve profitable sales growth and meet special objectives within assigned territory
- Seek and qualify prospects in accordance with Company account stratification goals
- Research customer business needs and develop a mix of products and service to meet needs
- Evaluated market trends and recommended products to customers based on identified business needs and goals
- Answer customers' questions about products, prices, availability, and product uses
- Provided product information and trained customer personnel on practical applications of products
- Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data
Old Chicago
General Manager
06.2015 - 05.2017
Job overview
- Responsible for full P&L statement for the restaurant
- Oversaw restaurant operations, ensuring efficiency and quality service.
- Directed recruitment, hiring, and termination processes for restaurant associates.
- Established and enforced policies and procedures for staff compliance.
- Fostered a positive work environment by engaging with associates, vendors, and guests to support teamwork.
- Maintain a clean and safe environment for all associates and guests.
Applebees International
Training/Service Manager
04.2012 - 06.2015
Job overview
- Trained associates to maintain sales, service, and cleanliness standards, enhancing overall guest satisfaction
- Delivered exceptional customer service, contributing to memorable guest experiences at Applebees
- Reviewed sales and labor reports to make informed business decisions, optimizing operational efficiency
HMS
Food and Beverage Operations Manager
07.2001 - 02.2012
Job overview
- Managed 6 to 8 restaurants in a multi unit environment.
- Managed hiring, mentoring, advancement and promotion of staff.
- Oversaw the training of new staff members in food preparation techniques, customer service protocols, and safety regulations.
- Monitored employee performance to ensure adherence to company policies and standards.
- Provided ongoing feedback and guidance to employees regarding their job performance as well as offering opportunities for professional growth.
- Created positive culture to drive employee engagement and satisfaction.
- Organized inventory of food, beverages, and supplies to support daily operations and enhance service delivery.
- Managed the ordering of all necessary ingredients, equipment, tools, and supplies required for daily operations.
- Ensured compliance with health department regulations regarding sanitation, cleanliness, and safety.
- Implemented cost-saving measures to maximize profits while maintaining quality and service standards.
- Analyzed sales data on a weekly basis to identify trends that could be used to inform future decisions about product offerings or promotions.
- Resolved customer complaints promptly, fostering positive relationships with guests and enhancing customer satisfaction.
Sitel Corporation
Operations Supervisor
07.1998 - 06.2001
Job overview
- Supervised and trained a staff of 20 to 25 sales and customer service representatives
- Coached team on attendance, policies, and job performance to ensure compliance and accountability
- Monitored and adjusted call allocation to expedite call flow
- Compiled daily and weekly reports to provide insights on team performance
- Communicated important updates to team on service standards to update team on changes in policies and service standards
- Reviewed representative sales to verify adherence to underwriting guidelines
- Issued new insurance policies to customers
- Answered product and system questions from associates and customers.
Education
Central Missouri State UniversityWarrensburg, MO
B.S. in Economics from Economics
Johnson County Community CollegeOverland Park, KS
None from Business
Skills
- Customer Service
- Microsoft Office
- New Business Development
- Account Management
- Inside Sales
- Outside Sales
- Salesforce
- Cold Calling
- B2B Sales
- Pricing
- Management
- Business Development
- Sales Growth
- Operations Management
- Fiscal Management
- Employee Development
- Cost Control
- Customer Relationship Management
- Relationship Building
- Excellent Communication
- Contract administration
- Cross-functional coordination
- Dispute resolution
- Cost control
- Sales collaboration
- Contract pricing
- Account management support
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Professional and courteous
- Customer relationship management
- Analytical thinking
- Contract negotiation
- Client relationship management
- Proposal development
- Account management
- Sales strategy
- Business development
- Stakeholder engagement
- Team collaboration
- Performance analysis
- Compliance adherence
- Revenue growth
- Strategic planning
- P&L management
- Performance monitoring
- Critical thinking
- Vendor relationship management
Executive Club 2021
Achieved Executive club for being a top sales associate in 2020 and 2021
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$115000/yr - $200000/yrTimeline
Regional Contract Manager
Sysco New England
07.2024 - Current
Sales Consultant
SYSCO Food Services
03.2024 - 07.2024
New Business Development
Sysco
07.2021 - 03.2024
Marketing Associate/Outside Sales
Sysco
06.2017 - 07.2021
General Manager
Old Chicago
06.2015 - 05.2017
Training/Service Manager
Applebees International
04.2012 - 06.2015
Food and Beverage Operations Manager
HMS
07.2001 - 02.2012
Operations Supervisor
Sitel Corporation
07.1998 - 06.2001
Central Missouri State University
B.S. in Economics from Economics
05/1998
Johnson County Community College
None from Business
05/1996