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Bryan Hilburn
Washington,DC
Summary
Dynamic bar manager with a proven track record at Old Ebbitt Grill, excelling in customer service and team leadership. Enhanced guest satisfaction through innovative drink specials and effective staff training. Skilled in inventory management, ensuring optimal stock levels while fostering a collaborative environment that drives results.
Overview
25
25
years of professional experience
Work History
Bar Manager
Old Ebbitt Grill
Washington, DC
08.2025 - Current
- Oversaw daily bar tasks to promote efficient service and maintain quality standards.
- Assisted in training staff on cocktail making and customer service techniques.
- Adapted menu offerings based on seasonal preferences and guest suggestions.
- Monitored stock levels and reordered spirits, mixers, and supplies as necessary.
Bartender
The Hamilton Restaurant and Live
Washington, DC
03.2023 - Current
- Mixed and served beverages in high-volume, fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Collaborated with kitchen staff to create drink specials aligning with menu changes.
General Manager
Hook and Reel Seafood
Falls Church, VA
11.2021 - 04.2023
- Managed daily operations, promoting exceptional food quality and customer service standards.
- Assisted in developing training initiatives for new employees, improving overall team effectiveness.
- Reviewed sales data to spot trends and refine inventory management practices.
- Supported marketing initiatives, enhancing customer engagement and boosting foot traffic.
Lead Bartender
TGI Fridays
Alexandria, VA
06.2001 - 11.2021
- Facilitated day-to-day bar tasks, ensuring alignment with health and safety standards.
- Guided junior bartenders in mastering drink-making skills and excellent customer interactions.
- Created and launched engaging drink specials to boost customer satisfaction.
- Handled stock levels and coordinated supply orders to streamline bar processes.
Education
Bachelor of Arts - Business Administration
University of Maryland, College Park
College Park, MD04.2006
Skills
Customer service
Team leadership
Problem-solving
Staff training
Accomplishments
Bar Olympics Champion 2012-2021
Bar Rescue Television trainer 2019
TGI Fridays Bartender of the year 2012
Languages
Chinese (Mandarin)
Professional Working
Samoan
Native or Bilingual
Korean
Professional Working
Timeline
Bar Manager
Old Ebbitt Grill
08.2025 - Current
Bartender
The Hamilton Restaurant and Live
03.2023 - Current
General Manager
Hook and Reel Seafood
11.2021 - 04.2023
Lead Bartender
TGI Fridays
06.2001 - 11.2021
Bachelor of Arts - Business Administration
University of Maryland, College Park