Bryan Hodges
Waukee,IA
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Qualified Service Technician versed in plumbing,HVAC/R and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance. Proficient Service Technician bringing 14 years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Technician/ Installer
Clean and clear plumbing heating and cooling
Des Moines, IA
10.2021 - Current
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Tested capacitors and checked refrigerant levels for proper functioning of the system.
- Documented all repair work performed on HVAC units according to company standards.
- Followed safety procedures when working on high voltage wiring or gas lines
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Service Technician/ Installation Manager and Sales
Greens Appliance Heating & Cooling
Des Moines, IA
05.2013 - 09.2021
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Communicated with vendors regarding supply orders and delivery timelines.
- Assisted with installation projects at both residential and commercial sites.
- Provided training on the safe usage of equipment when needed.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Communicated with distributors to acquire necessary equipment for projects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Estimated cost of labor and materials for projects and communicated value to clients.
Hvac Installer/ Service Technician
Holt Plumbing And Heating
Des Moines, IA
07.2009 - 05.2013
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Education
Hvac/r Certification - Hvac/r Service And Maintenance
Vatterott College, Des Moines, IA
Des Moines, IA 12.2009
GED -
State of Iowa Department of Education
Des Moines, IA10.2003
Skills
- Technical Support
- Preventive Maintenance
- Project Oversight
- Quality Assurance
- Equipment Troubleshooting
- Customer Service
- Work Documentation
- Professional and Courteous
- Plumbing
- HVAC Systems
- Installation and Repair
- Pipefitting Processes
- Air and Water Piping
- Plumbing Repairs
- Codes Compliance
- Installing Equipment
- EPA Requirements
- Ticket Writing
- Customer Relations
- Troubleshooting and Diagnostics
- Vendor Relations
- Electrical Troubleshooting
- Preventive Maintenance Procedures
- Supply Ordering
- [Specialization] Repairs Expert
- Equipment Repair
Certification
- Esco institute, certification # 529775569120 UNIVERSAL Technician required by 40CFR Part 82 subpart F
- Edco Institute, certification # 529775528130 Low GWP refrigerant safety A2L Refrigerants 2/24/2022
- NITC Medical Gas Installer/ Brazier 3/10/2023
- Journeyman Mechanical, Journeyman Plumbing 05/30/2020
References
References available upon request.
Timeline
Service Technician/ Installer
Clean and clear plumbing heating and cooling
10.2021 - Current
Service Technician/ Installation Manager and Sales
Greens Appliance Heating & Cooling
05.2013 - 09.2021
Hvac Installer/ Service Technician
Holt Plumbing And Heating
07.2009 - 05.2013
Hvac/r Certification - Hvac/r Service And Maintenance
Vatterott College, Des Moines, IA
GED -
State of Iowa Department of Education
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