Nickolas Harrideo

Service Technician/ Installer

Texas Wash Works

09.2022 - Current

Diagnosed and repaired equipment malfunctions to ensure operational efficiency.
Conducted routine maintenance on pressure washers and related machinery.
Assisted customers with product selection and troubleshooting issues.
Maintained inventory of parts and supplies, ensuring availability for repairs.
Trained new technicians on safety protocols and equipment handling procedures.
Recommended improvements to service protocols based on observed workflow efficiencies.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Have experience with various tools ranging from power tools to pneumatic to precision tools to work on plumbing, electrical, hydraulic, pneumatic, and even chemical applicators.
Have worked in hazardous environments were certain safety regulations were required to be followed in order to work effectively and safely.
Have worked diligently with various coworkers ranging from higher level technicians/installers as well as junior technicians/installers that were learning the field and have also worked with various clients to help educate those about several pieces of equipment.
Have formal training on several different types of equipment and certifications to properly troubleshoot, and operate said equipment.