Bryan Holt
Foley
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Overdrawn Accounts Specialist
Navy Federal Credit Union
04.2020 - Current
- Analyze account activity to assess financial status and evaluate discrepancies.
- Analyze information gathered to determine solutions for resolution of overdrawn balance.
- Adhered to standards of quality and service as well as all compliance requirements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Teller
Trustmark National Bank
04.2018 - 03.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Outside Service Attendant
Peninsula Golf And Racquet Club
02.2012 - 03.2018
- Built trustful relationships with customers to encourage return visits.
- Assisted with maintenance of grounds.
- Analyzed and identified opportunities for multiple departments to streamline operations to enhance efficiency.
- Analyzed and identified opportunities to enhance synergistic relationship among different departments.
- Assisted with managing of projects to ensure budget and timeline goals were met.
Education
Bachelor of Science - Business Administration
The University of West Florida
Pensacola, FL08.2017
Associate of Science - Business Administration
Pensacola State College
Pensacola, FL08.2015
Skills
- Project Planning
- Interdepartmental Coordination
- Developing Solutions
- Comparative Analysis
- Negotiation
- Operations Advisory
Certification
Cross-Cultural Competency Certification
The University of West Florida
Innovation Institute
Timeline
Overdrawn Accounts Specialist
Navy Federal Credit Union
04.2020 - Current
Teller
Trustmark National Bank
04.2018 - 03.2020
Outside Service Attendant
Peninsula Golf And Racquet Club
02.2012 - 03.2018
Bachelor of Science - Business Administration
The University of West Florida
Associate of Science - Business Administration
Pensacola State College
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