Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
36
36
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
Monroe
09.2007 - 06.2021
Supervised daily operations and staff activities in a fast-paced restaurant environment.
Coordinated schedules to optimize staffing and meet peak service demands.
Trained and mentored new team members on service standards and procedures.
Managed inventory levels to ensure product availability and minimize waste.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Managed customer service inquiries and complaints in a timely manner.
Assisted in implementing promotional campaigns to enhance customer engagement.
Ensured compliance with health and safety regulations throughout the facility.
Collaborated with management to improve operational efficiency and team performance.
Assistant Manager
McDonald's
Monroe
04.1985 - 07.2011
Supervised daily operations and staff activities in a fast-paced restaurant environment.
Coordinated schedules to optimize staffing and meet peak service demands.
Trained and mentored new team members on service standards and procedures.
Managed inventory levels to ensure product availability and minimize waste.
Assisted in implementing promotional campaigns to enhance customer engagement.
Ensured compliance with health and safety regulations throughout the facility.