Bryan Jordan
Rockledge,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
12.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Radial
04.2012 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
GED -
Gainesville Job Corps
Gainesville, FL05.2012
Vocational Trade - Business & Clerical
Gainesville Job Corps
Gainesville, FL05.2012
Skills
- Account Updating
- Call Management
- Scheduling
- Paperwork Processing
- Information Security
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Data Entry
- Medical Terminology Knowledge
- Microsoft Outlook
Timeline
Customer Service Representative
Continuum Global Solutions
12.2017 - Current
Customer Service Representative
Radial
04.2012 - 11.2017
GED -
Gainesville Job Corps
Vocational Trade - Business & Clerical
Gainesville Job Corps
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