Open To Work
Bryan Leo
Slidell,LA
Summary
Sales Manager with over 10+ years of experience leading teams to exceed targets and drive innovation in sales techniques. Demonstrates strong leadership, analytical skills, and a commitment to enhancing customer satisfaction and operational efficiency. Proficient in strategic planning, market trend analysis, and fostering a collaborative work environment to achieve outstanding results.
Overview
13
13
years of professional experience
Work History
Status Claim Agent
Foundever
Nevada, TX
12.2025 - Current
- Managed customer inquiries using CRM software to enhance service accuracy and efficiency.
- Coordinated cross-functional teams to resolve complex issues, enhancing overall client satisfaction rates.
- Implemented process improvements that reduced response times for customer queries by optimizing workflows.
- Led initiatives to enhance team collaboration, fostering a culture of continuous improvement among staff.
- Monitored key performance indicators to ensure alignment with organizational goals and service excellence standards.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Increased customer satisfaction with personalized follow-up strategies.
Sales Manager
Office Depot
Houston
01.2021 - 12.2025
- Assisted sales team in achieving quarterly goals through collaboration. Supported initiatives to improve customer satisfaction. Fostered a positive workplace environment to enhance team cooperation.
- Cultivated a collaborative team environment to enhance cross-departmental synergy.
- Evaluated market trends to enhance sales strategies and boost revenue growth.
- Assisted teams in creating effective sales strategies. Supported identification of new growth opportunities. Helped improve sales techniques.
- Managed oversight of sales metrics to ensure accurate reporting and adherence to operational efficiency standards.
- Optimized sales processes to enhance operational efficiency and elevate team productivity.
CPD Supervisor
Office Depot
01.2019 - 01.2021
- Led team to streamline CPD operations, enhancing workflow efficiency and fostering a collaborative environment.
- Implemented process improvements that significantly boosted departmental productivity and met key performance targets.
- Developed and introduced new strategies for CPD management, resulting in measurable operational improvements.
- Ensured meticulous adherence to company policies and procedures, maintaining high standards of accuracy and compliance.
- Provided guidance and mentorship to team members, promoting a supportive work culture and enhancing overall team performance.
Logistics
Office Depot
01.2013 - 01.2019
- Managed inventory and optimized logistics processes to ensure timely deliveries, contributing to increased operational efficiency.
- Analyzed supply chain data to identify bottlenecks and implemented solutions that improved workflow and reduced costs.
Education
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Colorado Technical University
Colorado Springs01.2019
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O.Perry Walker High School
01.2011
Skills
Facilitated effective communication through active listening techniques
Facilitated effective communication strategies across departments
Operated and maintained computer systems to ensure optimal performance
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Facilitated effective communication and collaboration among team members
Assisted teams in achieving project goals through effective collaboration Supported project managers in coordinating tasks and timelines Contributed to team discussions to enhance project outcomes
Oversaw team operations and strategic initiatives to enhance productivity
Executed strategic problem-solving initiatives to enhance operational efficiency
Optimized scheduling and prioritization of tasks to enhance productivity
Facilitated skill transfer across diverse teams to enhance collaboration
Formulated and executed comprehensive sales strategies to drive revenue growth
Conducted comprehensive market analysis to identify trends and opportunities
Facilitated team-building initiatives to enhance collaboration and morale
Enhanced operational efficiency through strategic process optimization
Spearheaded initiatives to enhance operational efficiency and streamline processes
Drove revenue growth through strategic market analysis and targeted initiatives
Spearheaded innovative initiatives to drive organizational growth
Additional information
- Game Testing
- Game Development
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Status Claim Agent
Foundever
12.2025 - Current
Sales Manager
Office Depot
01.2021 - 12.2025
CPD Supervisor
Office Depot
01.2019 - 01.2021
Logistics
Office Depot
01.2013 - 01.2019
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Colorado Technical University
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O.Perry Walker High School