Laureal Williams
Dallas,TX
Summary
Motivated professional with a solid background in evaluating claims and providing exceptional customer service. Skilled in active listening and adapting communication styles to meet diverse needs, contributing to successful dispute resolution and team collaboration.
Overview
4
4
years of professional experience
Work History
Status Claim Agent
FoundEver
Dallas, TX
11.2022 - 05.2025
- Evaluated , disability , workers' compensation , and veteran benefit claims by verifying
- Adapted communication style to meet diverse customer needs, fostering positive relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to address and resolve service issues promptly.
Customer Service Representative
Smarter Health Care
Dallas, TX
05.2021 - 08.2022
- Received inbound calls assisting customers with completing the online application for health care coverage
- Answering questions. explaning processes, and assisting with troubleshooting.
- documenting interactions and updates in company systems.
Education
High School Diploma -
Grand Prairie
Grand Prairie, TX06-2022
Skills
- Customer service and care
- Time Management
- Problem-solving
- Active Listening
- Call Center
- Multi Line Phone
Timeline
Status Claim Agent
FoundEver
11.2022 - 05.2025
Customer Service Representative
Smarter Health Care
05.2021 - 08.2022
High School Diploma -
Grand Prairie