Bryan Lewis
Assistant Manager
Lebanon
Summary
Detail-oriented Industrial Management student with a strong foundation in engineering and a passion for automotive innovation. Equipped with hands-on management experience and mechanical aptitude, I am eager to leverage my skills to drive operational efficiency and foster team collaboration. Committed to continuous learning and growth, I aim to contribute to dynamic environments where I can apply my technical knowledge and leadership abilities to achieve organizational goals in the automotive industry.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Assistant Manager
Mike's Car Wash
09.2021 - Current
- Proven track record of delivering excellent customer service and ensuring customer satisfaction through maintaining wash quality, managing staffing and professionally handling customer complaints and damages.
- Responsible for operations management, including inventory management and staffing scheduling
- Achieved location goals such as exceeding book sales,
- Strong leadership skills, with experience in hiring, training, and coaching team members, documenting and delivering progressive discipline, and leading termination proceedings.
- Responsible for ensuring property and equipment was maintained including achieving operational excellence goals, tracking repairs and maintaining cleanliness.
- Responsible for troubleshooting equipment to identify and/or resolve issues, coordinating with maintenance when needed
- Achieved top 10% scores in semi-annual site audits
Service Porter
Audi Indianapolis
08.2020 - 03.2021
- Provide exceptional customer service in a fast-paced environment, ensuring customer satisfaction.
- Ensure the organization and cleanliness of the service entryway to provide a positive experience for customers.
- Responsible for ensuring high-value vehicles are handled with care and respect while at the dealership
Service Valet (primarily Assigned to Audi Indy)
Citrin
11.2018 - 03.2020
- Supervise up to 8 employees per day, providing guidance and support to ensure high-quality service.
- Serve as a liaison between service departments and supervisors, facilitating effective communication and cooperation.
- Manage customer relations, handling any accidents with professionalism and empathy.
Aerospace Co-Op
Airborne Maint & Engineering
01.2017 - 08.2018
- Provide support on airplane certification projects to meet rigid FAA standards
- Create CAD designs for a cold-spray research project, demonstrating technical skills and attention to detail.
- Gain hands-on experience with aircraft maintenance and repair, further developing technical knowledge and skills.
Education
BSIM - Industrial Management
University of Cincinnati
Cincinnati, OH 01.2023 - Current
Bachelor of Science - Mechanical Engineering
Indiana University - Purdue University Indianapolis
Indianapolis, IN 08.2018 - 08.2021
B.S - Aerospace Engineering
University of Cincinnati, University of Cincinnati to Indiana University Purdue University
Cincinnati, Indianapolis, OH 08.2015 - 05.2018
Academic Honors Diploma - undefined
William Mason High School
Mason, OH, Ohio 08.2011 - 05.2015
Skills
Employee performance evaluations
Staff Management
Operations management
AutoCAD proficiency
Vehicle maintenance and repairs
Timeline
BSIM - Industrial Management
University of Cincinnati
01.2023 - Current
Assistant Manager
Mike's Car Wash
09.2021 - Current
Service Porter
Audi Indianapolis
08.2020 - 03.2021
Service Valet (primarily Assigned to Audi Indy)
Citrin
11.2018 - 03.2020
Bachelor of Science - Mechanical Engineering
Indiana University - Purdue University Indianapolis
08.2018 - 08.2021
Aerospace Co-Op
Airborne Maint & Engineering
01.2017 - 08.2018
B.S - Aerospace Engineering
University of Cincinnati, University of Cincinnati to Indiana University Purdue University
08.2015 - 05.2018
Academic Honors Diploma - undefined
William Mason High School
08.2011 - 05.2015
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