BRYAN LOPEZ
Summit,United States
Summary
Resourceful Technician known for high productivity and efficiently completing tasks. Skilled in troubleshooting, preventive maintenance, and equipment repair. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.
Overview
9
9
years of professional experience
Work History
Lead TSI Technician
Morton High School District 201
Cicero, United States
11.2023 - Current
- Perform advanced roles and task that would involve other IT technicians in our department
- Provide leadership to two other TSI technicians
- Work with vendors to provide correct solutions and information for my leadership
- Assist with any questions or issues any other TSI technician needs help with
- Assist with creating software packages in SCCM
TSI Technician
J Sterling Morton East High School
Cicero, United States
10.2019 - 11.2023
- Provide help desk level assistance directly to students in need of any troubleshooting or repair
- Handle passwords, and create accounts within the Active Directory
- Provide maintenance, installation, upgrades, relocation, and repairs of computer hardware and software
- Answer routine questions and assist in solving problems related to the operation of personal computers, networks, software, and peripherals
- Use help desk system to maintain accurate records of user requests, work completed solutions, and time spent
- Assist with maintaining appropriate licensing for all hardware and software used
- Coordinate repairs, troubleshooting, and part installations with students who are taking TSI as an elective
- Assist in any IT department projects that the school needs to have completed
- Work independently with classroom teachers, making sure repaired computers are returned in a timely manner
- Instruct students on how to correctly repair, support, and install with the goal of working in a team
Electronic Sales Associate
Target
02.2019 - 10.2019
- Greet and assist guests, creating a welcoming and positive shopping experience
- Provide expert advice on electronics products, including TVs, gaming systems, mobile devices, and accessories
Information Technology Help Desk
Hyatt Hotels Corporation
Chicago, United States
10.2018 - 12.2018
- Customer focused first point of contact for any and all Password Reset Support requests
- Handle Password Resets for single sign on and Non-Single sign on applications where HSD supports
- Properly document incidents/requests in ticketing system (ServiceNow)
- Work with all Level 1 agents to escalate any Non-Password reset issues that may come in via phone
- Clearly documents all interactions, troubleshooting steps, and resolutions within ticketing system (ServiceNow)
- While acting as a single point of contact, takes ownership and responsibility of requests from start through to resolution
Consultant Agent
Geek Squad
North Riverside, United States
09.2017 - 10.2018
- Manage the check-in and check-out experience for customers
- Help customers find the complete solution that works for them
- Assist with basic troubleshooting, questions, and repairs for computers, tablets, televisions, and phones
- Coach the sales team, explaining services and technology to help meet all customer needs
- Assist with making phone calls, shipping, repairs, and closing returned products that would be resold
Computer Sales Associate
Best Buy
North Riverside, United States
10.2015 - 05.2016
- Implemented assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service
- Ensure inventory and merchandising standards are maintained in outlet store area
- Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics
- Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals
- Helped the customer with deciding their computer needs, as well as answering any questions regarding tablets, printers, Apple products, and computer accessories
Education
Associate's degree - Computer and Information Sciences and Support Services
Morton College
12.2018
Skills
- Network troubleshooting
- Software installation
- Hardware repair
- Active Directory management
- SCCM Configuration Management
- Customer relationship management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Lead TSI Technician
Morton High School District 201
11.2023 - Current
TSI Technician
J Sterling Morton East High School
10.2019 - 11.2023
Electronic Sales Associate
Target
02.2019 - 10.2019
Information Technology Help Desk
Hyatt Hotels Corporation
10.2018 - 12.2018
Consultant Agent
Geek Squad
09.2017 - 10.2018
Computer Sales Associate
Best Buy
10.2015 - 05.2016
Associate's degree - Computer and Information Sciences and Support Services
Morton College
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