Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRYAN MARTIN

Jacksonville ,NC

Summary

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Enthusiastic Telecommunicator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Life and Death and training in high stress situations. Motivated to learn, grow and excel in Dispatching.

Motivated Truck Driver with impeccable driving record and over 7years of transportation industry expertise. Offers focus and skills in customer service, route management and freight documentation. Certified in operating Truck and Trailer equipment. Highly attentive to changing road and traffic conditions.

Overview

12
12
years of professional experience

Work History

911 Dispatcher

Jacksonville Public Safety
02.2024 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.

CDL Instructor

Coastal Carolina Community College
06.2023 - 04.2025
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Supported student drivers in hands-on road training.
  • Part time instructor
  • Served as a mentor to other instructors, sharing expertise and advice based on years of successful CDL training experience.

911 Dispatcher

Craven County Sheriffs Office
04.2023 - 07.2024
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.

Emergency Telecommunicator

Wyoming Highway Patrol
04.2022 - 05.2022
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Returned here part time then resumed full position

Truck Driver

Running Horse LLC
10.2021 - 07.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Hauled production water for the oilfield

Truck Driver

Valley Transportation
05.2021 - 10.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maximized load safety by balancing, securing, and weighing products.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Hauled oversized equipment on RGN trailers

Emergency Telecomunicator

Wyoming Highway Patrol
06.2017 - 05.2021
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Reduced risks and emergency response issues by observing public safety field units
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Dispatched calls to Game and Fish, BLM, State Parks Agents, Livestock Agents, And DCI

Truck Driver

John Christner Trucking
05.2015 - 07.2017
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Kept meticulous logs of all correspondence with customers and freight recipients.
  • Optimized routes based on road knowledge, traffic updates and GPS data.
  • Delivered goods to customers both locally and long distance.

OTR Truck Driver

Hunt Transportation
09.2013 - 05.2015
  • Secured freight during stops and rest periods to prevent theft.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.

Education

Commercial Drivers Licence - Operation of Commercial Vehicle

American Institute of Technology
Phoenix
11.2010

Associate of Applied Science - Diesel Technology

Universal Technical Institute of Arizona Inc
Avondale, AZ
07.2010

Skills

  • Map reading skills
  • Computer-aided dispatching
  • Customer service
  • Problem resolution
  • Team building
  • Communications

Timeline

911 Dispatcher

Jacksonville Public Safety
02.2024 - Current

CDL Instructor

Coastal Carolina Community College
06.2023 - 04.2025

911 Dispatcher

Craven County Sheriffs Office
04.2023 - 07.2024

Emergency Telecommunicator

Wyoming Highway Patrol
04.2022 - 05.2022

Truck Driver

Running Horse LLC
10.2021 - 07.2022

Truck Driver

Valley Transportation
05.2021 - 10.2021

Emergency Telecomunicator

Wyoming Highway Patrol
06.2017 - 05.2021

Truck Driver

John Christner Trucking
05.2015 - 07.2017

OTR Truck Driver

Hunt Transportation
09.2013 - 05.2015

Commercial Drivers Licence - Operation of Commercial Vehicle

American Institute of Technology

Associate of Applied Science - Diesel Technology

Universal Technical Institute of Arizona Inc

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