Bryan McGill
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
23
23
years of professional experience
Work History
Administrative Office Manager
Mcgill Realty
02.2008 - 12.2023
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts on behalf of department.
- Coordinated with office head to establish and monitor operating budget.
- Assisted marketing department in planning client functions.
Mortgage Banker
Washington Mutual Bank
04.2001 - 09.2008
- Worked with underwriters to fix application problems and resolve issues.
- Evaluated client financial positions and identified most appropriate banking products.
- Located and pre-qualified customers for mortgages.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Education
Associate of Science - Sound Production And Engineering
Full Sail University
Winter Park, FL08.2022
Skills
- Relationship Building
- Credit and Collections
- Presentation Design
- Data Retrieval Systems
- Training and Coaching
- Contract Negotiations
- Proposal Writing
- Team Building
Timeline
Administrative Office Manager
Mcgill Realty
02.2008 - 12.2023
Mortgage Banker
Washington Mutual Bank
04.2001 - 09.2008
Associate of Science - Sound Production And Engineering
Full Sail University
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