Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan McQueen

Jack

Summary

Dynamic Ops Representative at Coyote Logistics with a goal-oriented mindset, recognized for enhancing customer satisfaction and building strong client relationships. Proficient in technical troubleshooting and data entry, I excelled in resolving complaints swiftly, boosting retention and company reputation through exceptional service and support.

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

23
23
years of professional experience

Work History

Ops Representative

Coyote Logistics
07.2010 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Server

The Tree Steakhouse
12.2001 - 08.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Mandarin High School
Jacksonville, FL
05-2004

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Technical troubleshooting
  • Performance improvement
  • Business growth and retention

Timeline

Ops Representative

Coyote Logistics
07.2010 - Current

Server

The Tree Steakhouse
12.2001 - 08.2010

High School Diploma -

Mandarin High School
Bryan McQueen