Bryan Merino-Cruz
Somerville,NJ
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual refined in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Associate
DSW
Bridgewater, NJ
03.2023 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Sales Associate
Journeys Shoes
Bridgewater, NJ
08.2021 - Current
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Experience working during audits and other corporate operations.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Managed inventory and supplies to ensure materials were available when needed.
- Computed purchases and received and processed cash or credit payment.
Education
Mechanical Engineering
Rutgers University
Newark, NJ06-2028
Skills
- Service assistance
- Cash handling
- Customer interaction
- Problem-solving abilities
- Transaction processing
- Telephone inquiries
- Spanish language translation
- Warehouse operations
- Auditing procedures
- Attention to detail
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate
DSW
03.2023 - Current
Sales Associate
Journeys Shoes
08.2021 - Current
Mechanical Engineering
Rutgers University
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