Summary
Overview
Work History
Education
Skills
Languages
Certification
Kaiser Permanente Volunteer
Human Recourses Assistant
References
Timeline
Generic

Bryan Miranda

Bakersfield,CA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Able to work with minimal discretion to solve problems, resolve conflicts and respond to customer inquiries. Effective with customers needs being friendly, punctual and enthusiastic team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

The Fragrance Outlet
Commerce, CA
06.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.

Finance Assistant

Kia of Carson
Carson, CA
11.2021 - 05.2023
  • Processed payments received from customers in an accurate and timely manner.
  • Provided administrative support to the finance department, such as filing documents and responding to queries.
  • Developed procedures for improving efficiency within the department.
  • Ensured compliance with statutory regulations related to finance operations.
  • Received and recorded cash, checks and transfers.

BMW Genius

South Bay BMW
Torrance, CA
04.2018 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.
  • Obtained signatures for financial documents and internal and external invoices.
  • Described merchandise and explained use, operation and care.
  • CDK Global

Sales Porter

West Coast Toyota of Long Beach
Long Beach, CA
09.2017 - 03.2018
  • Ensured compliance with safety regulations at all times while working on site.
  • Directed traffic flow within the lot as needed to maintain safety and orderliness.
  • Provided assistance to disabled drivers by escorting them to their vehicle when requested.
  • Cleaned up litter in designated areas as needed throughout shift.
  • Kept digital logs updated with cars, locations and special customer information.
  • Stock in Cars through Reynold's&Reynold's
  • Gas up vehicles
  • Make the dealer lot look uniformed

Education

High School Diploma -

Applied Technology Center
Montebello, CA
06-2017

Business Administration

Grand Canyon University
Phoenix, AZ

Skills

  • Customer Assistance
  • Exceptional Customer Service
  • Customer Engagement
  • Customer Relations
  • Federal Regulation Compliance
  • Document workflow
  • Team Collaboration
  • Inspirational leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Sales License

Kaiser Permanente Volunteer

  • Did community service for my local Kaiser.
  • Assisted patients in checking in
  • Answered and directed phone calls.
  • Worked the cashier pharmacy

Human Recourses Assistant

  • Filing paperwork
  • Deliver mail
  • Cleaning and bookkeeping
  • Organize and file employee files

References

References available upon request.

Timeline

Sales Associate

The Fragrance Outlet
06.2023 - Current

Finance Assistant

Kia of Carson
11.2021 - 05.2023

BMW Genius

South Bay BMW
04.2018 - 10.2022

Sales Porter

West Coast Toyota of Long Beach
09.2017 - 03.2018

High School Diploma -

Applied Technology Center

Business Administration

Grand Canyon University

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Bryan Miranda