Bryan Mora
Union ,NJ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Account Manager
Propark Mobility
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Knowledge in claims, forecasting, budgets and reporting AR collections.
Assistant Manager
Pro Park America
09.2017 - 10.2023
- Help and maintain garage day to day operation.
- Monitored cash intake and deposit records, increasing accuracy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parking Attendent
Rapid Park
09.2014 - 09.2017
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Education
High School -
New Design High School
New York, NY06.2012
Skills
- Staff Development
- Customer Relations
- Staff Supervision
- Hiring and Training
- Team Motivation
- Rent Collection
- Customer Service and Satisfaction
- Overseeing Employees
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Propark Mobility
10.2023 - Current
Assistant Manager
Pro Park America
09.2017 - 10.2023
Parking Attendent
Rapid Park
09.2014 - 09.2017
High School -
New Design High School
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