Bryan Noll
Summary
Dynamic leader with a solid background in customer service, sales, adventure recreation, and materials testing. Successfully managed teams to enhance operational efficiency and resolve client issues, ensuring high standards of service. Proven ability to communicate effectively with clients and guests to develop environments of professionalism, safety, fun and customer satisfaction.
Overview
6
6
years of professional experience
Work History
AI Mobility Specialist
Metropolis Technologies
Colorado Springs, Colorado
09.2022 - Current
AI Mobility Specialist | June 2026-Present
- Deliver exceptional customer service by assisting travelers, guests, and transportation users in a fast-paced, high-volume environment while ensuring a smooth and positive experience.
- Resolve customer concerns and unexpected situations with professionalism, strong communication, and a focus on safety and service excellence.
- AI curation and training on metropolis platforms for license plate reading and ticketing systems.
* 1 year worked with RockSol Consulting Firm
June 2025-June 2026
Supervisor-Lead | February 2023-June 2025
- Led daily operations and supervised frontline team members, ensuring exceptional customer service, safety compliance, and efficient workflow execution.
- Trained, coached, and supported employees on operational procedures, conflict resolution, and customer interaction best practices.
- Responded to escalated customer concerns and time-sensitive operational challenges, exercising sound judgment in a fast-paced environment.
Ramp Captain | September 2022 – February 2023
- Coordinated ground operations and assisted with the safe and efficient movement of passengers, vehicles, and equipment in a dynamic transportation environment.
- Maintained strict adherence to safety protocols while supporting on-time operations and effective communication among team members.
- Demonstrated strong teamwork and situational awareness while working under pressure and adapting quickly to changing operational needs.
Sales Representative
Colorado Custom Screen Printing and Design
Colorado Springs, Colorado
08.2021 - 09.2022
- Achieved sales targets by applying effective time management and communication skills.
- Collaborated with clients to identify needs and recommend customized printing solutions.
- Delivered exceptional customer service through personalized attention and active listening.
- Guided clients in creating custom designs that aligned with branding requirements.
- Streamlined accounts receivable processes for high-value repeat clients, enhancing payment timeliness.
High Ropes Course Instructor & Tubing Attendant
Vail Resorts Inc
Vail, Colorado
06.2020 - 07.2021
- Delivered exceptional guest service while providing safety instruction and supervision for high ropes course and tubing participants in a high-volume resort environment.
- Conducted equipment inspections, harness fittings, and safety briefings to ensure compliance with operating procedures and guest safety standards.
- Assisted guests of diverse backgrounds, resolved concerns professionally, and maintained a positive, welcoming experience in a fast-paced outdoor recreation setting.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2013
Skills
- Customer Service
- Client Communication
- Site supervision
- Team Leadership
- Employee training
- Attention to detail
- Organization
- Critical thinking
- Creative problem-solving
- Adaptability
- Collaboration
- Multitasking
- Materials Testing
- Conflict resolution
- Active listening
Key Qualifications
Highly motivated and proactive individual with a proven track record of leadership in customer service and sales. Possessing strong communication, conflict resolution, and active listening skills, I have a passion for providing personalized solutions and maintaining a high standard of service. My experience spans across multiple roles in the retail, hospitality, and construction sectors, where I've developed adaptability, attention to detail, multi-tasking, and collaboration skills. Seeking to leverage my diverse skill set and work ethic in dynamic environments. Dedicated to active listening, learning quickly, and evolving. Talent for upholding strong client interactions and professional communication. Able to problem solve on the spot under pressure and assist in de-escalation of high intensity scenarios. Exceptional work ethic and ability to follow procedure to optimize outcomes and uphold safety.
Timeline
AI Mobility Specialist
Metropolis Technologies
09.2022 - Current
Sales Representative
Colorado Custom Screen Printing and Design
08.2021 - 09.2022
High Ropes Course Instructor & Tubing Attendant
Vail Resorts Inc
06.2020 - 07.2021
High School Diploma -
Coronado High School