Lateria Bolder
Dallas
Summary
Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Reliable with customer service, Meets scheduled targets consistently and expertly resolves concerns. I’m a Hardworking candidate and I’m focused on going above and beyond to support my team and customers..
Overview
23
23
years of professional experience
Work History
Mobility Specialist
Hertz Car Rental
04.2023 - Current
- Developed customized mobility solutions to enhance employee productivity and satisfaction.
- Coordinated assessments for ergonomic needs, ensuring optimal workplace adaptations.
- Implemented training programs focused on mobility aids and assistive technologies.
- Analyzed data to identify trends in mobility challenges and recommend strategic improvements.
- Developed custom-tailored solutions that increased employee productivity while minimizing costs associated with enterprise mobility initiatives.
- Negotiated contracts with vendors to procure the best deals on mobile devices and accessories for clients.
- Worked collaboratively with clients to set instructional goals and develop rehabilitation plans.
Delivery Driver
Doordash
09.2018 - Current
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
- Handled bagged products with care and delivered in good condition to customers' locations.
- Delivered and installed products in customer locations.
Customer Service Representative
Walmart
11.2021 - 04.2023
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely responses.
- Developed and maintained knowledge of products and services to provide accurate information to customers.
- Assisted in training new team members on customer service protocols and systems for improved efficiency.
- Handled escalated complaints, employing problem-solving skills to reach satisfactory resolutions for customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Warehouse Worker
First Step
10.2017 - 03.2018
- Worked flexibly to cover logistical needs of warehouse operations.
- Marked stock items with identification tags, stamps or electric marking tools.
- Followed health and safety procedures to minimize personal risk of injury.
- Notified supervisor of any missing or defective stock.
- Printed shipping labels and documentation for product distribution.
- Collected and packaged items to successfully fulfill orders.
Production Worker
Crown Health Laundry
11.2012 - 08.2017
- Met quality and accuracy standards, reviewing instructions and diagrams to verify job requirements.
- Maintained high productivity with clean and organized workstations.
- Helped achieve team goals by rotating duties and production lines to meet demand.
- Kept accurate production records, filling out logs and inspection reports within expected timeframes.
- Notified supervisor of machine malfunctions and low-quality or defective products.
- Packaged finished products and prepared for shipment.
Front Desk Receptionist
Super 8
03.2009 - 09.2012
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
- Monitored company emails, replied to customers and forwarded messages to appropriate parties.
- Maintained and replenished petty cash and checks.
- Maintained office security by monitoring logbooks and reporting suspicious activity.
- Received, organized and distributed company mail and important documents.
- Monitored visitor sign-ins and sign-outs and validated guest parking.
- Directed guests to appropriate facility locations for meetings and appointments.
Front Desk Clerk
Homewood Suites
02.2006 - 09.2008
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and timely resolutions to issues.
- Maintained accurate records of reservations and room assignments using property management systems.
- Coordinated communication between departments to enhance guest experiences and operational efficiency.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
McDonald
05.2003 - 02.2005
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Greeted customers with prompt and friendly service.
- Balanced cash drawers at shift beginning and end.
- Kept up high pace to minimize customer wait times at checkout.
- Answered questions regarding special and seasonal products.
- Verified prices and calculated totals using scanners and Point Of Sale (POS) systems.
- Processed cash register transactions on POS and provided correct change.
Caregiver
Affordable Medical Resources
04.2018 - 2020
- Performed household chores to promote cleanliness, safety and livability.
- Helped clients with bathing, dressing and grooming to avoid skin breakdown and infections.
- Maintained case notes to document resident progress and condition.
- Assisted patients with physical therapy and recovery exercises.
- Helped patients perform budgeting tasks and pay bills.
- Prepared and picked up meals for patients to nutritional needs.
- Assisted patients with housekeeping duties and chores.
- Ran errands with clients and provided transportation to medical appointments.
Education
High School Diploma -
AIM ACADEMY
30 Galesi Dr Suite 103&104, Wayne, NJ 0747011.2024
Skills
- Cash handling
- Merchandise restocking
- Customer service excellence
- Customer service
- Product recommendations
Timeline
Mobility Specialist
Hertz Car Rental
04.2023 - Current
Customer Service Representative
Walmart
11.2021 - 04.2023
Delivery Driver
Doordash
09.2018 - Current
Caregiver
Affordable Medical Resources
04.2018 - 2020
Warehouse Worker
First Step
10.2017 - 03.2018
Production Worker
Crown Health Laundry
11.2012 - 08.2017
Front Desk Receptionist
Super 8
03.2009 - 09.2012
Front Desk Clerk
Homewood Suites
02.2006 - 09.2008
Cashier
McDonald
05.2003 - 02.2005
High School Diploma -
AIM ACADEMY