Bryan Perri

• Supervised daily operations to ensure exceptional service delivery and tenant satisfaction.
• Trained and mentored staff on customer service best practices and property management protocols.
• Implemented process improvements to enhance workflow efficiency and reduce response times.
• Coordinated maintenance requests, ensuring timely resolution and effective communication with residents.
• Detail oriented, strong customer service skills and take great pride in customer satisfaction and OLR with near perfect 5 star reviews consistently
• Budget control with in-house repairs and capital improvements
• Dave Morse Award 2024

-Coordinated and executed maintenance operations, enhancing the operational efficiency of a 24-story high-rise facility.

• Conducted regular property inspections to uphold safety standards and maintain aesthetic quality.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
• Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
• Greystar Service pillar Award- 2020

• Developed training materials for new hires, fostering a strong team culture and operational excellence.
• Collaborated with cross-functional teams to streamline administrative processes and improve tenant experiences.
• Analyzed resident feedback to identify areas for improvement, driving initiatives that enhanced community engagement.
• Handled customer complaints and inquiries.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.

• Assisted with training and development of team members.
• Monitored team's performance and gave feedback when necessary.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
• Achieved Service Supervisor of the Year distinction in 2016, reflecting outstanding contributions to service quality and team development.
• Oversaw on-call responsibilities across three distinct communities, including Trinity Club, Trinity Exchange, and The Retreat at Trinity, fostering collaboration and communication.
• Mentored and supported three service technicians in achieving promotional goals and professional development.
• Service Supervisor of the Year award 2016

• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Streamlined service processes, resulting in increased efficiency and reduced operational costs.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Mentored junior staff members, fostering professional development and career growth opportunities within the company.
• 2 Phase community that I assisted in managing 800 units, mainly oversaw the Andover side of 400 units.

• Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
• Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
• Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
• Directed comprehensive community restoration project following property sale.
• maintenance technician of year award 2004, Equity pillar of excellence award 2006.