Bryan Petersen
Springfield,OR
Overview
8
8
years of professional experience
Work History
Personal Shopper
Instacart
03.2019 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Member Service Representative
OREGON COMMUNITY CREDIT UNION
02.2022 - 02.2024
- Handling both inbound calls and member callbacks, assisted members with various aspects of their memberships, including account balance and transaction history, opening various types of deposit accounts, online banking, fraud, taking payments, and other requests as needed
- Pitched and sold credit union products that matched member needs.
Front Desk Receptionist
LANE COUNTY CHC / RIVERSTONE CLINIC
06.2021 - 10.2021
- Greeted incoming patients and checked them into appointments, as well as booking future appointments and rescheduling appointments as needed, by phone and in person
- Assisted with various clerical duties as needed.
- This was a temporary "extra help" position.
Customer Service Representative
EUGENE WATER AND ELECTRIC BOARD
11.2016 - 01.2019
- In a busy call center environment, assisted customers with various aspects of their electric and water service, including inquiries about electric and water usage and rates, starting new accounts, closing/transferring accounts, power outages, account collections, taking payments, and preparing various legal documents as needed.
Education
Bachelor of Arts - English Literature and Communication Studies
University of Oregon
Eugene, ORSkills
- MS Office
- Customer information Systems
- Verbal/Written Communication
- Problem Solving
- Empathy and Active Listening
- Time Management
- Privacy/Confidentiality
- Critical Thinking
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Member Service Representative
OREGON COMMUNITY CREDIT UNION
02.2022 - 02.2024
Front Desk Receptionist
LANE COUNTY CHC / RIVERSTONE CLINIC
06.2021 - 10.2021
Personal Shopper
Instacart
03.2019 - Current
Customer Service Representative
EUGENE WATER AND ELECTRIC BOARD
11.2016 - 01.2019
Bachelor of Arts - English Literature and Communication Studies
University of Oregon
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