Bryan Rivera
Bellevue,WA
Summary
Driven and motivated professional seeking growth and continuous improvement. Passionate about achieving personal and professional development, with a strong desire to contribute positively to the success of an organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Security Officer
Palamerican Security
06.2022 - 12.2023
- Front desk at Puget Sound Energy headquarters/ Snap inc. headquarters
- Checking credential and escorting Executives along with their officials
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Liaised between clients and vendors and maintained effective lines of communication
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Neutralized situations calmly with tact and common sense
- Checked credentials and identifying paperwork for all incoming employees and visitors
- Investigated complaints and documented findings
- Monitored CCTV cameras and alarm systems for security breaches
- Responded quickly to emergency situations to assess and deflect issues
- Provided first-line support to shift workers during incidents and escalated situations as appropriate
Security Guard Lead
Queen Anne marketplace
12.2021 - 06.2022
- Created a safe and secure environment for eleven different stores and their customers.
- This included a pharmacy, Two grocery stores, veterinarian office, salon, FedEx, dentist office, pressed juice, cellphone store, etc..
- Located a block from a very busy venue, The Climate Pledge Arena.
- Daily occurrences could include shoplifting, trespassing, fights, harassment, Sexual assault, towing, drugs, weapons, overdoses, etc…
- Very familiar assisting Seattle Police
- Completed a DAR (daily activity report) on a Windows tablet
- Logged all activities, vendors, and contractors
- Monitor and assist in the enforcement of property policies and federal, state and local laws
- Prepare incidents reports, such as property damage, unusual occurrences, criminal activities, suspicious circumstances, injuries
- Assist in preliminary investigations
- Assist local law enforcement as requested
- Maintain a visible and accessible presence among customers and employees to create a sense of security to deter potential problems and to answer questions
- Perform customer service continuously
Security Officer/Concierge Supervisor
West Coast Security Concepts
01.2021 - 11.2021
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds CCTV
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Handled customer complaints to satisfy and retain happy residents
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Greeted guests upon arrival by providing warm welcome
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
- Issued access cards to authorized personnel to monitor access points
- Completed full building and grounds patrols to spot and investigate concerns
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
Fast Food Worker
Wendy's
06.2020 - 09.2020
- Learned and managed every position effectively
- Promoted into management first month
- Time keeping duties
- Greeted customers promptly and took orders during rush hour
- Promptly resolved customer complaints, escalating major issues for appropriate response
- Cross-trained existing employees to maximize team agility and performance
Education
No Degree - Business Administration And Management
Bellevue College
Bellevue, WA11-2025
High school diploma -
Collinsville High School
Collinsville, AL03-2021
Skills
- Customer service
- Supervising experience
- Leadership
- Scheduling
- Bookkeeping
- Data entry
- Administrative support
- Strong interpersonal skills
- Customer relations
- Microsoft Office Suite
- Spreadsheet management
- Writing reports
- Customer and client relations
- Project coordination
- Conflict de-escalation
- Access control
- CCTV surveillance
- Security systems
- Report writing
- High level of integrity
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoy exercising for overall physical and mental well being
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Growing herbs, vegetables, or fruits in home gardens
- Reading
- Cooking
Timeline
Administrative Assistant/Security Officer
Palamerican Security
06.2022 - 12.2023
Security Guard Lead
Queen Anne marketplace
12.2021 - 06.2022
Security Officer/Concierge Supervisor
West Coast Security Concepts
01.2021 - 11.2021
Fast Food Worker
Wendy's
06.2020 - 09.2020
No Degree - Business Administration And Management
Bellevue College
High school diploma -
Collinsville High School
Similar Profiles
Abdullah AlshareefAbdullah Alshareef
Unarmed Security Officer at Palamerican SecurityUnarmed Security Officer at Palamerican Security
Hamidullah AmidHamidullah Amid
Unarmed Security Officer at Palamerican SecurityUnarmed Security Officer at Palamerican Security
Emanuel HaggertyEmanuel Haggerty
Unarmed Security Guard at PalAmerican SecurityUnarmed Security Guard at PalAmerican Security