Bryan Rizzo
Miami
Summary
Ive been in retail for more than 15 years, My background includes comprehensive oversight of retail store functions, focusing on store and employee performance, and employee monitoring and coaching. Regularly organized meetings to address performance issues and implement new initiatives aimed at enhancing operational efficiency. Developed effective inventory tracking systems to ensure stock availability while performing audits to maintain compliance with company standards. Experience in setting weekly and monthly objectives for sales staff to drive results and improve team dynamics, and meeting/exceeding monthly quotas
Overview
13
13
years of professional experience
Work History
Retail Store Manager
AT&T
Miami
03.2022 - Current
- Monitored employee performance and provided coaching feedback on a regular basis, along with accountability.
- Conducted regular meetings with the team to discuss performance issues or new initiatives.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Performed regular audits and inventory counts to ensure compliance with company standards.
Assistant Store Manager
AT&T
Miami
05.2021 - 03.2022
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Organized weekly meetings with store manager and representatives to review progress on key objectives.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews of team members in order to identify areas for improvement.
Retail Sales Consultant
AT&T
Miami
02.2012 - 05.2021
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Processed online orders for delivery or pickup at my retail location.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted customers with selecting merchandise based on individual needs and preferences.
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
- Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
- Met monthly goals/quotas consistently
Education
High School Diploma -
Miami Coral Park Senior Highschool
Miami, FL06-2005
Skills
- Employee training
- Inventory management
- Financial analysis
- Customer service
- Visual merchandising
- Staff scheduling
- Goal setting
- Team building
- Time management
- Data analysis
- Retail operations
- Highly motivated
- Hiring and training
- Coaching and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Store Manager
AT&T
03.2022 - Current
Assistant Store Manager
AT&T
05.2021 - 03.2022
Retail Sales Consultant
AT&T
02.2012 - 05.2021
High School Diploma -
Miami Coral Park Senior Highschool