BRYAN ROSCOE WILLIAMS JR.
New Orleans,LA
Summary
With two years of experience in high-energy, luxury retail environments, I’m passionate about delivering exceptional customer experiences and leading teams to success. I thrive on creating memorable moments for customers, fostering a positive and collaborative atmosphere, and driving results. As an Assistant Store Manager, I’ve built a proven track record of motivating teams and delivering strong performance, and I’m excited to take the next step as Store Manager, continuing to grow while helping the team thrive.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Sunglass Hut, Luxottica Group
08.2023 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and obtain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Highlighted merchandise and displays to feature new products and promotions.
- Implemented business strategies, increasing revenue, by effectively onboarding new talent.
- Trained and guided team members to maintain high productivity and performance metrics.
- personally contributed $256K in sales
Sales Associate
Sunglass Hut, Luxottica Group
05.2023 - 08.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers by asking questions and making recommendations to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized suggestive selling techniques to drive sales.
Customer Service & Support / Board Manager
D'livery
02.2022 - 02.2023
- Serves as a customer service support agent by resolving and answering any customer inquiries and complaints
- Supervises the work of 6 delivery drivers each shift
- Maximized performance by monitoring daily activities and mentoring team members.
Research and Development
D'livery
01.2022 - 02.2023
- Analyzed and collected data to prepare project results
- Compiled, organized, and synthesized research in a detailed spreadsheet to easily represent it in research presentations
- Researched and recommended optimal delivery routes
- Maintained detailed records throughout the research and development cycle
- Managed approximately 40 calls per hour
Delivery Driver
D'livery
01.2021 - 08.2022
- Delivered 60+ packages a day
- Tracked and maintained records for mileage, fuel usage, and delivery instructions
- Loaded and unloaded vehicle
- Scanned confirmation of delivery to customers
- Researched and traveled the most direct route to deliver items on schedule
- Handled all packages and food with care and delivered them in good condition to customers' locations
- Complied with established company policies and procedures and DOT regulations to maximize road safety
- Reviewed orders before delivery and confirmed completeness and proper invoicing
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
Education
PHOTOGRAPHY - Digital Arts
Louisiana State University
Baton Rouge, LouisianaHIGH SCHOOL DIPLOMA -
Jesuit High School
NEW ORLEANS, LA07.2020
Skills
- Store organization
- Analytical thinking
- Problem-solving
- Customer relations
- Customer service
- Stock management
- Team management
- Flexible schedule
- Performance evaluations
- Goals and performance
- Upselling and cross selling
Accomplishments
Promoted to Assistant Manager within three months of original hire date
Participated in Ray-Ban Meta Ambassador Program
#1 in the region for sales of Ray-Ban Meta Smart-glasses
#4 in the company for sales of Ray-Ban Meta Smart-glasses
#4 in the company for sales of Rx (Prescription) Sunglasses
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Sunglass Hut, Luxottica Group
08.2023 - Current
Sales Associate
Sunglass Hut, Luxottica Group
05.2023 - 08.2023
Customer Service & Support / Board Manager
D'livery
02.2022 - 02.2023
Research and Development
D'livery
01.2022 - 02.2023
Delivery Driver
D'livery
01.2021 - 08.2022
PHOTOGRAPHY - Digital Arts
Louisiana State University
HIGH SCHOOL DIPLOMA -
Jesuit High School
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