Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline

BRYAN ROSSI

Customer Service Representative
Clearwater,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Remote Customer Service Representative

Absolute Tile Marble & Cabinets
Acton, MA
01.2022 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.

Imperial Cars
Mendon, MA
02.2021 - 01.2022
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Sales and Leasing Consultant

Kia of Attleboro
Attleboro, MA
01.2019 - 01.2021
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Developed successful sales strategies to maximize customer satisfaction and profit.

Sales and Leasing Consultant

Patriot Subaru
North Attleboro, MA
07.2018 - 06.2019
  • Built relationships with new and existing customers while guiding them through the car buying process from start to finish
  • Analyzed customer needs and educate on new / used vehicles, benefits, and amenities
  • Collaborated internally to close deals and provide an excellent customer experience
  • Met sales goal averaging 10 car sales per month

Guest Services Associate

TITLE BOXING CLUB
Marlborough, MA
12.2017 - 07.2018
  • Generated sales by enrolling guests in memberships, promotions, and specials
  • Conducted tours of the facility, equipment, services, and amenities
  • Exceeded monthly sales goals – named top five sales associate in the US for the franchise
  • Maintained a clean and operational environment

Machine Operator

KEN’S FOODS
Marlborough, MA
01.2012 - 12.2017
  • Operated equipment on packaging lines
  • Maintained quality and production standards while operating equipment
  • Communicated effectively and understood numerous product changes, boxes, labels, etc
  • Stacked / un-stacked cases and pack boxes
  • Completed necessary paperwork

Education

High School Diploma -

HOPEDALE JR. – SR. HIGH SCHOOL
01.2003 - 01.2007

Skills

Customer Service

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Accomplishments

Fifteen years of martial arts experience. Competed across New England in Grappling and Mixed Martial Arts. Ranked top 5 in Amateur Mixed Martial Arts in the New England region. Currently holding ranks in Muay Thai and Brazilian Jiu Jitsu.

Interests

Information Technology

Software

Timeline

Remote Customer Service Representative - Absolute Tile Marble & Cabinets
01.2022 - Current
- Imperial Cars
02.2021 - 01.2022
Sales and Leasing Consultant - Kia of Attleboro
01.2019 - 01.2021
Sales and Leasing Consultant - Patriot Subaru
07.2018 - 06.2019
Guest Services Associate - TITLE BOXING CLUB
12.2017 - 07.2018
Machine Operator - KEN’S FOODS
01.2012 - 12.2017
HOPEDALE JR. – SR. HIGH SCHOOL - High School Diploma,
01.2003 - 01.2007

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BRYAN ROSSICustomer Service Representative