Information Technology
BRYAN ROSSI
Customer Service Representative
Clearwater,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Remote Customer Service Representative
Absolute Tile Marble & Cabinets
Acton, MA
01.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Imperial Cars
Mendon, MA
02.2021 - 01.2022
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Sales and Leasing Consultant
Kia of Attleboro
Attleboro, MA
01.2019 - 01.2021
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Sales and Leasing Consultant
Patriot Subaru
North Attleboro, MA
07.2018 - 06.2019
- Built relationships with new and existing customers while guiding them through the car buying process from start to finish
- Analyzed customer needs and educate on new / used vehicles, benefits, and amenities
- Collaborated internally to close deals and provide an excellent customer experience
- Met sales goal averaging 10 car sales per month
Guest Services Associate
TITLE BOXING CLUB
Marlborough, MA
12.2017 - 07.2018
- Generated sales by enrolling guests in memberships, promotions, and specials
- Conducted tours of the facility, equipment, services, and amenities
- Exceeded monthly sales goals – named top five sales associate in the US for the franchise
- Maintained a clean and operational environment
Machine Operator
KEN’S FOODS
Marlborough, MA
01.2012 - 12.2017
- Operated equipment on packaging lines
- Maintained quality and production standards while operating equipment
- Communicated effectively and understood numerous product changes, boxes, labels, etc
- Stacked / un-stacked cases and pack boxes
- Completed necessary paperwork
Education
High School Diploma -
01.2003 - 01.2007
Skills
Customer Service
Microsoft OfficeConsultative techniques
Relationship building
Team collaboration
Negotiations strength
Spanish
Portuguese
Accomplishments
Fifteen years of martial arts experience. Competed across New England in Grappling and Mixed Martial Arts. Ranked top 5 in Amateur Mixed Martial Arts in the New England region. Currently holding ranks in Muay Thai and Brazilian Jiu Jitsu.
Interests
Software
Timeline
Remote Customer Service Representative - Absolute Tile Marble & Cabinets
01.2022 - Current
- Imperial Cars
02.2021 - 01.2022
Sales and Leasing Consultant - Kia of Attleboro
01.2019 - 01.2021
Sales and Leasing Consultant - Patriot Subaru
07.2018 - 06.2019
Guest Services Associate - TITLE BOXING CLUB
12.2017 - 07.2018
Machine Operator - KEN’S FOODS
01.2012 - 12.2017
HOPEDALE JR. – SR. HIGH SCHOOL - High School Diploma,
01.2003 - 01.2007