Insurance Customer Service Representative
Sade's Insurance
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met promptly.
- Assisted clients in filing claims, and coordinating with adjusters to expedite the process and secure fair settlements.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
