Bryan Sawyer
Dearborn Heights,MI
Summary
I am a dedicated and organized Operations Manager with over 11 years of experience using proven planning and support initiatives with a keen attention to detail, I can streamline operations and increase productivity effectively. I am a savvy, decisive and resourceful team builder well-versed in sales, management and process improvement. I am seasoned in-depth industry knowledge and abilities that offer valuable insights on opportunities for new growth and business expansion. I enjoy a challenge and am eager to continue to learn new skills to add to my portfolio of knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Officer
Mortgage Pros
Troy, MI
11.2025 - Current
- Developed tailored mortgage solutions to meet diverse client needs.
- Contributed to departmental growth by identifying opportunities for improvement and recommending solutions based on industry best practices.
- Regularly reviewed and updated loan pricing to maintain competitiveness in the marketplace and maximize profitability for the company.
- Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
- Prepared comprehensive loan files that included detailed documentation needed for underwriting approval.
- Assisted clients throughout the entire mortgage process, from initial application to closing, ensuring a positive customer experience.
- Implemented marketing strategies to expand client base and increase loan volume.
- Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
- Analyzed market trends to provide clients with informed advice on mortgage options and rates.
- Implemented strategic marketing initiatives to expand client base and increase brand awareness.
- Led training sessions on new mortgage products and regulatory changes for staff development.
- Cultivated strong relationships with real estate agents to facilitate successful transactions.
Senior Mortgage Loan Officer/ Assistant Manager
Lending Force
07.2025 - 10.2025
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers' financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
Mortgage Loan Officer
Zoom Home Lending
Livonia, MI
03.2025 - 05.2025
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals. VA Veteran Loan specialist
Mortgage Loan Officer
Liberty 1 Lending
Livonia, MI
04.2024 - 03.2025
- Mentored junior loan officers, providing guidance on best practices and industry standards.
- Streamlined application processes by integrating new software tools for improved workflow management.
- Analyzed market conditions to provide strategic insights that informed product offerings and sales strategies.
- Led workshops to educate clients on mortgage products, enhancing customer understanding and satisfaction levels.
Mortgage Loan Officer
Central Mortgage
Southfield, MI
03.2023 - 03.2024
- Evaluated client financial information to determine loan eligibility and risk assessment.
- Developed tailored mortgage solutions based on client needs and market trends.
- Facilitated communication between clients, underwriters, and real estate agents to ensure loan processing efficiency.
- Implemented quality control measures to enhance accuracy of loan documentation and compliance with regulations.
Operations Manager
Connoisseur Genetics
Garden City, MI
02.2022 - 03.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business and profitability goals.
- Managed scheduling, training and inventory control.
- Hired, trained and retained crew members on application of projects, customer service and compliance.
- Built strong operational teams to meet process and production demands.
Manager of Operations
Revolution Strains LLC
Monroe, MI
02.2020 - 02.2022
- Identified operational and performance issues and worked with managers to resolve concerns.
- Compiled various reports and analyzed each report to decide where improvements could be made.
- Reduced process lag and trained team members on best practices and protocols.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Sales Executive
Ultraverna Hydroponics
Redford, MI
02.2018 - 02.2020
- Sourced new sales opportunities through inbound and follow-up.
- Contacted current and potential clients to promote products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Contacted existing customers or clients to gather testimonial and evidence to support sales proposals.
Construction Supervisor
Ascott Construction LLC
Dearborn Heights, MI
02.2015 - 02.2018
- Supervised crews to facilitate top quality and achievement of project milestones.
- Tracked material usage and contractor hours to align projects with budgets.
- Created weekly schedules and daily workflows to support adequate project coverage.
- Inspected daily construction to determine project progress, contract compliance and safety.
- Mentored field personnel in executing tasks to complete projects on time and under budget.
- Reviewed contractor personnel activities against quality standards.
- Sustained safety protocol, ensuring proper, cost effective and safe handling and usage of equipment and materials.
- Performed general and specific skilled type construction services such as kitchen and bathroom redesign and remodel, also flooring, and professional painting for multiple businesses.
Education
High School Diploma -
Franklin High School
Livonia, MI06.2006
Certificate of Completion - Visual Communications
Livonia Career Technical Center
Livonia, MI01.2001
Certified - All Reqiured
Safe Mortgage Loan Test
Troy Michigan09-2025
Skills
- Financial analysis
- Continuous improvement methodologies
- Policies and Procedures Implementation
- Customer Service
- Staff Training
- Logistics Oversight
- Workforce Training
- Client engagement strategies
- Inventory Management
- Team Leadership
- Staff Training and Development
- Cost Reduction
- Project Management
- Planning and Implementation
- Staff Management
- Maintaining Compliance
- Operations Monitoring
- Workflow Optimization
- System Implementation
- Budget Development and Management
- Employee Motivation
Certification
Certificate of completion from Livonia career technical center for Visual Communications course duration was 1 year.
Timeline
Senior Mortgage Loan Officer
Mortgage Pros
11.2025 - Current
Senior Mortgage Loan Officer/ Assistant Manager
Lending Force
07.2025 - 10.2025
Mortgage Loan Officer
Zoom Home Lending
03.2025 - 05.2025
Mortgage Loan Officer
Liberty 1 Lending
04.2024 - 03.2025
Mortgage Loan Officer
Central Mortgage
03.2023 - 03.2024
Operations Manager
Connoisseur Genetics
02.2022 - 03.2024
Manager of Operations
Revolution Strains LLC
02.2020 - 02.2022
Sales Executive
Ultraverna Hydroponics
02.2018 - 02.2020
Construction Supervisor
Ascott Construction LLC
02.2015 - 02.2018
Certificate of Completion - Visual Communications
Livonia Career Technical Center
High School Diploma -
Franklin High School
Certified - All Reqiured
Safe Mortgage Loan Test