Bryan Serauskas
Plainfield,IL
Summary
Dynamic leader with extensive experience at Goodwill Industries of Southeastern Wisconsin Inc., specializing in inventory control and staff training. Excelled in enhancing store operations and customer satisfaction through effective task delegation and motivational techniques. Proven track record in boosting efficiency and fostering a cohesive team environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
2023.11 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Entered and priced inventory to assist with efficient restocking.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
Support Associate
Goodwill Industries of Southeastern Wisconsin Inc.
2023.10 - 2023.11
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Supported team with knowledgeable administrative assistance.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
Donation Attendant
Goodwill Industries of Southeastern Wisconsin Inc.
2021.03 - 2023.10
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
Education
High School Diploma -
05.2022
- National Honors Society Member
- Chess Club Member
- Extracurricular Activities: Marching Band
- French National Honors Society Member
- Extracurricular Activities: Jazz Band
- Extracurricular Activities: Pep Band
- French Club Member
- Elected Captain of Chess Team
- Honor Roll First Semester Senior Year
- Honor Roll Second Semester Senior Year
- 5.0+ GPA
- Awarded Presidential Gold Award
- Awarded Creative Arts Award
- Awarded Presidential Silver Award
Skills
- Task Delegation
- Inventory Control
- Store Organization
- Staff Training and Development
- Store operations
- Scheduling and timekeeping
- Employee Motivation
- Employee Training
- Store maintenance
- Cash handling oversight
Certification
- Licensed Forklift Operator - December 2022-December 2025
Dungeons And Dragons
Writing detailed, complex worlds with the ability to make problem solving decisions quickly when the unexpected occurs. Builds teamwork skills and leadership skills.
Timeline
Retail Supervisor - Goodwill Industries of Southeastern Wisconsin Inc.
2023.11 - Current
Support Associate - Goodwill Industries of Southeastern Wisconsin Inc.
2023.10 - 2023.11
Donation Attendant - Goodwill Industries of Southeastern Wisconsin Inc.
2021.03 - 2023.10
Plainfield East High School - High School Diploma,
- Licensed Forklift Operator - December 2022-December 2025
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